Rebeka McLaughlin
Fuquay Varina,NC
Summary
Experienced banker with a strong background in administration management and sales. Proven track record in building effective teams, managing key customers, and driving business growth. Adaptable to complex environments, goal-oriented, and a bilingual communicator in Spanish and English.
Overview
13
13
years of professional experience
Work History
Member Service Representative II
Latino Community Credit Union
04.2023 - Current
- Delivered exceptional member experiences through expert handling of new memberships and personalized solutions
- Excelled in professional member greetings and prompt service
- Managed new memberships, transactions, complex member issues, and ITIN applications
- Drove excellence in account opening and supported loan production.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Administrative Manager
Tutti Inversiones y Asesorias, C.A. (Venezuela)
12.2017 - 08.2021
- Led general planning, coordinated administration, and managed VIP client portfolio.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Developed comprehensive budgets for projects, managing financial resources for optimal results and cost savings.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
Administrative Assistant
Tutti Inversiones y Asesorias, C.A. (Venezuela)
10.2016 - 12.2017
- Handled customer service, daily office operations, scheduling, and document management.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
Commercial Sales Advisor
Tutti Inversiones y Asesorias, C.A. (Venezuela)
03.2011 - 10.2016
- Effectively communicated with clients, negotiated, and consistently exceeded monthly sales goals.
- Increased client satisfaction by providing exceptional customer service and addressing commercial sales inquiries.
- Boosted revenue with targeted marketing strategies for commercial products and services.
- Developed long-term relationships with clients, resulting in repeat business and referrals.
- Streamlined sales processes for more efficient transactions and increased productivity.
Education
Bachelor of Science of Communication - Journalism
Universidad Bicentenaria De Aragua
12.2017
Crew Cabin - Flight Attendance
Instituto Nacional De Aeronautica Civil (INAC)
04.2018
Skills
- Issue Resolution
- Service Upselling
- Financial Transactions
- Database Management
- Sales Strategy
- Policy Understanding
- Account Management
- Credit Union Knowledge
- Analytical Skills
Languages
English
Professional Working
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Member Service Representative II
Latino Community Credit Union
04.2023 - Current
Administrative Manager
Tutti Inversiones y Asesorias, C.A. (Venezuela)
12.2017 - 08.2021
Administrative Assistant
Tutti Inversiones y Asesorias, C.A. (Venezuela)
10.2016 - 12.2017
Commercial Sales Advisor
Tutti Inversiones y Asesorias, C.A. (Venezuela)
03.2011 - 10.2016
Bachelor of Science of Communication - Journalism
Universidad Bicentenaria De Aragua
Crew Cabin - Flight Attendance
Instituto Nacional De Aeronautica Civil (INAC)
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