Rebeka McLaughlin
Fuquay Varina,NC
Summary
Experienced banker with a strong background in administration management and sales. Proven track record in building effective teams, managing key customers, and driving business growth. Adaptable to complex environments, goal-oriented, and a bilingual communicator in Spanish and English.
Overview
13
13
years of professional experience
Work History
Member Service Representative II
Latino Community Credit Union
04.2023 - Current
- Delivered exceptional member experiences through expert handling of new memberships and personalized solutions
- Excelled in professional member greetings and prompt service
- Managed new memberships, transactions, complex member issues, and ITIN applications
- Drove excellence in account opening and supported loan production.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Administrative Manager
Tutti Inversiones y Asesorias, C.A. (Venezuela)
12.2017 - 08.2021
- Led general planning, coordinated administration, and managed VIP client portfolio.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Developed comprehensive budgets for projects, managing financial resources for optimal results and cost savings.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
Administrative Assistant
Tutti Inversiones y Asesorias, C.A. (Venezuela)
10.2016 - 12.2017
- Handled customer service, daily office operations, scheduling, and document management.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
Commercial Sales Advisor
Tutti Inversiones y Asesorias, C.A. (Venezuela)
03.2011 - 10.2016
- Effectively communicated with clients, negotiated, and consistently exceeded monthly sales goals.
- Increased client satisfaction by providing exceptional customer service and addressing commercial sales inquiries.
- Boosted revenue with targeted marketing strategies for commercial products and services.
- Developed long-term relationships with clients, resulting in repeat business and referrals.
- Streamlined sales processes for more efficient transactions and increased productivity.
Education
Bachelor of Science of Communication - Journalism
Universidad Bicentenaria De Aragua
12.2017
Crew Cabin - Flight Attendance
Instituto Nacional De Aeronautica Civil (INAC)
04.2018
Skills
- Issue Resolution
- Service Upselling
- Financial Transactions
- Database Management
- Sales Strategy
- Policy Understanding
- Account Management
- Credit Union Knowledge
- Analytical Skills
Languages
English
Professional Working
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Member Service Representative II
Latino Community Credit Union
04.2023 - Current
Administrative Manager
Tutti Inversiones y Asesorias, C.A. (Venezuela)
12.2017 - 08.2021
Administrative Assistant
Tutti Inversiones y Asesorias, C.A. (Venezuela)
10.2016 - 12.2017
Commercial Sales Advisor
Tutti Inversiones y Asesorias, C.A. (Venezuela)
03.2011 - 10.2016
Bachelor of Science of Communication - Journalism
Universidad Bicentenaria De Aragua
Crew Cabin - Flight Attendance
Instituto Nacional De Aeronautica Civil (INAC)
Similar Profiles
Soraya KozecSoraya Kozec
Senior Member Service Representative at Latino Community Credit UnionSenior Member Service Representative at Latino Community Credit Union
ANGELICA VELASQUEZANGELICA VELASQUEZ
Member Service Representative at Latino Community Credit UnionMember Service Representative at Latino Community Credit Union
DANIEL QUIJANDRIADANIEL QUIJANDRIA
Loan Officer at Cooperativa Latino Credit UnionLoan Officer at Cooperativa Latino Credit Union