Rebeka Sina
Macomb
Summary
Pre-PA student with a solid foundation in customer service and team leadership. Proven ability to build rapport and enhance patient experiences while remaining composed in fast-paced environments. Seeking hands-on clinical opportunities to leverage skills in communication and problem-solving for patient care.
Overview
5
5
years of professional experience
Work History
Sales Lead/Key Holder
White House Black Market
Macomb
07.2024 - Current
- Led sales team in achieving targets through effective training and mentoring of new staff.
- Managed inventory levels, ensuring optimal product availability for customer demands.
- Developed strong customer relationships, improving loyalty and repeat business rates.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Coordinated promotional events, driving foot traffic and increasing brand visibility in store.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed customer loyalty through exceptional service, resulting in increased repeat business.
- Targeting KPI
Server/Hostess
Aurelio's grill and bar
Clinton Township
05.2021 - 06.2023
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Resolved customer concerns and issues professionally, enhancing overall dining experience.
- Assisted customers by answering questions and providing comfort, ensuring positive interactions.
- Coordinated with kitchen staff to accurately fulfill special requests and dietary needs, contributing to guest satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new servers on menu items and restaurant policies.
Education
Health Science -
Oakland University
Rochester Hills, MI05-2026
General Studies -
Macomb Community College
Clinton Township, MI04-2026
High school diploma -
Chippewa Valley High School
Clinton Township, MI05-2024
Skills
- Point of sale systems
- Retail merchandise management
- Sales forecasting
- Customer service
- Customer concern resolution
- Building rapport
- Conflict resolution
- Professional communication
- Phone etiquette
- Organizational skills
- Time management
- Fast-paced multitasking
- Adaptability
- Record keeping
Languages
Albanian
Native/ Bilingual
Accomplishments
- Dean's List all 4 semesters at Macomb Community College
- Awarded a number of grants: Federal Bell Grant, Awarded Community College Guarantee
- MI Achievement Scholarship, Michigan Achievement Scholarship Bonus Award, Tuition Incentive Program
Timeline
Sales Lead/Key Holder
White House Black Market
07.2024 - Current
Server/Hostess
Aurelio's grill and bar
05.2021 - 06.2023
Health Science -
Oakland University
General Studies -
Macomb Community College
High school diploma -
Chippewa Valley High School
Languages
Albanian, Fluent