Zion Jones
Harvey,LA
Summary
Experienced customer service and warehouse professional with a proven track record of improving customer satisfaction and optimizing operations. Diverse skill set includes inventory management, merchandising, and food service capabilities. Holds a TWIC card and driver's license, eager to contribute and advance in customer service and warehouse management roles. Goal is to achieve operational excellence and drive efficiency within the organization.
Overview
5
5
years of professional experience
Work History
Sales Lead/Key Holder
Dollar General
08.2023 - 03.2024
- Steered sales operations as a key holder, ensuring optimal customer service
- Efficiently managed inventory, ensuring timely stocking and merchandising
- Handled cash transactions, delivering seamless customer checkout experiences
- Maintained cleanliness and order in the establishment, enhancing customer satisfaction
- Exhibited strong communication skills in greeting customers and processing orders
- Elevated store performance by leading sales efforts and providing exceptional customer service
- Monitored product availability and organized displays for optimal presentation.
Cashier/key Holder
American Deli
01.2023 - 04.2023
- Delivered top-notch customer service as a Cashier at American Deli, ensuring smooth order processing
- Mastered the art of multitasking, balancing customer interaction with maintaining a clean and welcoming environment
- Demonstrated leadership skills as a Sales Lead/Key Holder at Dollar General, driving sales and team productivity
- Proactively addressed customer inquiries and complaints, resulting in enhanced customer satisfaction
- Contributed to the overall positive image of the establishments, leading to repeat business and increased sales
- Thrived in fast-paced environment, efficiently managing customer orders and maintaining cleanliness
- Boosted customer satisfaction through prompt service and engaging interactions
- Ensured order accuracy and quality, enhancing dining experience for all customers
- Played a key role in team coordination, ensuring smooth operations during peak hours
- Contributed to menu improvement suggestions, aiming for innovative customer service practices
- Efficiently processed transactions, enhancing customer flow and reducing wait times
Stocker
O'Reilly Auto Parts
09.2022 - 02.2023
- Designed effective method for cataloging and storing auto parts.
- Enhanced hub organization, boosting workspace efficiency
- Experienced with ladder use for safe stocking of car parts.
- Efficiently managed inventory, ensuring accurate stocking of car parts by code
- Streamlined hub organization, leading to quicker part retrieval times
- Adopted a systematic approach for part organization, enhancing hub efficiency
- Passionately organized and stocked car parts, maintaining a pristine hub environment
- Utilized code systems to accurately organize and stock car parts, improving hub workflow
- Boosted hub efficiency by 20% through meticulous organization and inventory management
Warehouse Associate/Stocker
Southland Plumbing Supply
03.2022 - 08.2022
- Directed the efficient management of order pulling and pallet formation for dispatch operations.
- Successfully decomposed incoming shipments and stocked supplies, enhancing warehouse organization
- Leveraged pallet jacks, forklifts, and hand trucks, demonstrating proficiency in warehouse equipment usage
- Solved logistical challenges to ensure smooth warehouse operations
- Contributed to the company's operational efficiency by maintaining a well-organized stock area
- Efficiently managed inventory, leading to a 15% reduction in order processing time
- Maintained 100% accuracy in order pulling and pallet wrapping, ensuring correct deliveries
- Assisted in training new staff on warehouse safety and operations, enhancing team performance
- Played a key role in reorganizing the stock layout, significantly improving accessibility and efficiency
Assistant Manager
Monroe's Uniforms and Apparel
02.2019 - 01.2020
- Collaborated with management to streamline inventory processes, enhancing operational efficiency
- Delivered exceptional customer service, fostering a positive shopping environment
- Managed cash transactions, ensuring accuracy and accountability
- Maintained high standards of store cleanliness, contributing to a pleasant customer experience
- Organized and stocked store items, optimizing product visibility and accessibility
- Boosted store efficiency by streamlining inventory management and enhancing daily operations
- Spearheaded a customer service initiative, raising satisfaction scores by 20%
- Implemented a new inventory tracking system, reducing errors by 15%
- Overhauled cash handling procedures, ensuring 100% accounting accuracy
- Initiated a store reorganization, improving product findability and sales
- Led team meetings, boosting morale and productivity through engaging strategies
Education
High School -
John Ehret High School
Marrero, LA05.2021
Skills
- Sales
- Customer Service
- Inventory
- Stock
- Cashiering
- Cash Handling
- Food Preparation
- Kitchen Experience
- Meal Preparation
- Food Service
- Cooking
- Kitchen Management Experience
- Food Handling
- Food Safety
- Cleaning Experience
- Serving Experience
- Retail Sales
- Merchandising
- Busser
- Host/Hostess
- Inventory Control
- Assistant Manager Experience
- Hospitality
- Serving
- Store management
- Cash register
- Retail sales
- Cash handling
- Forklift
- Kitchen management
- Product management
- Store operations
- Staff oversight
- Customer service management
Licenses
Driver's License
Personal Information
Age: 22
Birthday: 03/07/2003
Email: Zionjones762@icloud.com
Phone:5049310359
Timeline
Sales Lead/Key Holder
Dollar General
08.2023 - 03.2024
Cashier/key Holder
American Deli
01.2023 - 04.2023
Stocker
O'Reilly Auto Parts
09.2022 - 02.2023
Warehouse Associate/Stocker
Southland Plumbing Supply
03.2022 - 08.2022
Assistant Manager
Monroe's Uniforms and Apparel
02.2019 - 01.2020
High School -
John Ehret High School
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