- Enjoy participating in weightlifting for overall physical and mental well-being
- Documenting and sharing travel experiences
- Volunteering for community initiatives to give back to local communities and make a positive impact
- I have a passion for photography and editing photos
Rebekah Andrews
San Antonio
Summary
Results-driven professional with strong multitasking and problem-solving skills in customer support. Experience in analyzing feedback to drive service improvements and implementing strategies that enhance customer satisfaction and optimize operational efficiency.
Overview
5
5
years of professional experience
Work History
Healthy Living Representative
H-E-B Grocery
05.2024 - Current
- Delivered exceptional customer service, resolving inquiries and enhancing shopping experience.
- Assisted in inventory management, ensuring product availability and organization on sales floor.
- Implemented merchandising strategies to optimize product displays and drive sales growth.
- Monitored stock levels, placing orders to maintain optimal inventory without overstocking.
- Analyzed customer feedback to identify trends, driving enhancements in service delivery methods.
- Enhanced company reputation by providing exceptional customer service and support.
Customer Service Assistant
H-E-B Grocery
09.2022 - 05.2024
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Processed transactions efficiently using point-of-sale systems to minimize wait times.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
Server Trainer
LM Foods
03.2021 - 09.2022
- Trained new servers on menu knowledge and customer service standards.
- Implemented best practices for food safety and sanitation compliance among staff.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Education
Bachelor of Arts - Political Science
University of The Incarnate Word
San Antonio, TX12-2026
Associate of Arts - Political Science And Government
Northeast Lakeview College
Universal City, TX12-2024
Skills
- Customer support
- Goal-oriented mindset
- Data entry proficiency
- Performance improvement
- Cross-functional team development
- Multitasking Abilities
- Problem-solving
- Time management
- Attention to detail
- Reliability
Accomplishments
- Supervised team of 15 staff members.
- Collaborated with team of 5 in the development of earning profits that exceeded sales goals consistently.
- Consistently maintained a 3.5 GPA while working an average of 32 hours weekly.
Interests
Timeline
Healthy Living Representative
H-E-B Grocery
05.2024 - Current
Customer Service Assistant
H-E-B Grocery
09.2022 - 05.2024
Server Trainer
LM Foods
03.2021 - 09.2022
Bachelor of Arts - Political Science
University of The Incarnate Word
Associate of Arts - Political Science And Government
Northeast Lakeview College