Rebekah Babcock
Midland,TX
Summary
I am a highly dedicated customer service specialist providing skills to prioritize and multitask in a fast-paced working environments. Successfully work as part of the team to reach personal and business goals. I am known for successfully resolving escalated customer support issues. Experienced in fast-paced and or hectic work environments and adaptable to last minute changes.
I have consistently received excellent reviews for my work quality and speed, have also received special recognition for my exceptional Customer Service Skills. I have a history of maintaining large amounts of inbound calls and maintaining excellent relationships with customers. I have outstanding active listening and multitasking abilities. I believe that I would be a valuable addition to your team
Overview
17
17
years of professional experience
Work History
Customer Support Manager
Reliable Cleaning
Odessa, TX
03.2012 - Current
Provided cleaning services to customers in their homes or workplace
Ensure that all customers needs were met to their personal specifications
Promoted to Customer Relations Manager maintained customer accounts
Scheduled services
Process payments
Ensuring all customer issues or concerns are resolved in a timely manner.
Excellent de-escalation skills
Sales Associate
Wayne Workwear
Midland, TX
01.2011 - 02.2012
Maintaining customer accounts, processing new orders,
Determining that all orders were in compliance with the standards and regulations set by the Occupational Safety and Health Administration.
Ensuring customers needs were met and orders were received in a timely manner
Customer Service Representative
DIRECTV
Las Cruces New Mexico
12.2008 - 07.2010
Provided excellent customer service
Troubleshooting equipment issues
Providing accurate accounts and billing information
Process payments
Processing new orders
Maintaining a positive relationship with customers
Education
GED - General Education Degree
Texas Workforce Center
Beaumont, TX06.2000
Skills
Proficient with various Microsoft Applications Word processing, spreadsheet, and presentation software
Also pick up on new Software very quickly
Excellent Customer Service and Active listening skills
15 plus years of experience in Customer Service inbound calls and outbound
Thrive in fast-paced and or hectic working environments and easily adapting to change
Timeline
Customer Support Manager
Reliable Cleaning
03.2012 - Current
Sales Associate
Wayne Workwear
01.2011 - 02.2012
Customer Service Representative
DIRECTV
12.2008 - 07.2010
GED - General Education Degree
Texas Workforce Center