Rebekah "Becky" Behner
Lubbock,TX
Summary
Product Manager with deep expertise in public safety and justice software, specializing in regulatory compliance and product strategy. Successfully led cross-functional development teams to secure UCR/NIBRS certifications for over 2,000 law enforcement agencies across 45 states, significantly boosting product credibility and market presence. Proficient in SAFe agile methodologies and data analysis, driving continuous improvement through informed decision-making. Focused on team building, stakeholder engagement, and market research to create innovative software solutions.
Overview
16
16
years of professional experience
Work History
Product Manager – Compliance and Regulatory
CentralSquare Technologies
Remote
11.2024 - Current
- Delivered innovative software solutions, utilizing cloud and proprietary AI modeling, to ensure accurate and efficient regulatory compliance solutions.
- Spearheaded product strategy from ideation to launch, aligning execution with legal standards and stakeholder needs.
- Defined and prioritized product roadmaps for cross-functional teams based on user feedback, compliance requirements, and market dynamics.
- Collaborated with legal experts and public safety officials to convert regulations into actionable product features.
- Championed agile methodologies to enhance delivery cycles while upholding quality and security standards.
- Conducted market research to identify customer needs and industry trends.
- Implemented data-driven decision-making strategies to optimize product performance, and maintain audit readiness.
- Established a network of compliance contacts among federal, state, and local government entities.
Product Owner II-III
CentralSquare Technologies
Remote
01.2022 - 11.2024
- Developed comprehensive product roadmaps to align project direction with organizational goals.
- Coordinated team planning sessions, ensuring efficient milestone achievement, and efficient resource utilization.
- Managed multiple development teams, fostering collaboration, and maintaining workflow continuity.
- Prioritized product backlog and defined user stories for development teams.
- Developed wireframes and prototypes to visualize product features and functionality.
- Collaborated with representatives from state and federal governments to strengthen partnerships and improve project outcomes.
Product Analyst
Tyler Technologies
Lubbock, TX
04.2021 - 12.2022
- Executed solution design activities, and developed detailed functionality breakdowns.
- Managed the Incode Public Safety backlog to ensure timely project progression.
- Crafted tactical user stories and feature specifications for developer implementation.
- Facilitated daily interactions and scrum ceremonies with developers and QA testers to clarify approved feature specifications.
- Supported documentation development to enhance project clarity and communication.
- Coordinated input from user groups, advisory boards, and sales teams regarding product enhancements.
Quality Assurance Analyst
Tyler Technologies
Lubbock, TX
06.2019 - 04.2021
- Participated in development life cycle phases, including sprint planning, and release management.
- Developed and executed automated testing solutions, leveraging SmartBear toolsets, to improve test coverage and reliability.
- Created test plans and regularly executed smoke, acceptance, regression, and end-to-end testing.
- Developed and executed tests across multiple platforms: iOS, Android, VB6, and .NET desktop applications.
- Consistently maintained, deployed, and documented QA lab environments.
- Created bug tasks and stories for defects identified during testing activities.
Senior Software Support Analyst
Tyler Technologies
Lubbock, TX
12.2015 - 06.2019
- Provided technical support for software applications used by government agencies.
- Interacted with clients to assess design and functionality of Incode Public Safety software.
- Provided detailed analysis, diagnostics, and resolutions for client inquiries.
- Documented software processes, team procedures, and identified software defects.
- Conveyed client design and functionality concerns to development team effectively.
- Leveraged SQL and CRM processing knowledge to enhance support services.
- Implemented scrum methodology for support team to improve communication and efficiency.
- Analyzed team metrics weekly and monthly to identify trends and report findings.
- Reduced turnaround time for client issues and minimized overall backlog.
Admissions Analyst
Texas Tech University
Lubbock, TX
10.2015 - 12.2015
- Managed and analyzed incoming applications and all required supplemental documentation.
- Knowledge of SQL and CRM software for data processing.
Sales Specialist I-IV
Suddenlink Communications
Lubbock, TX
05.2013 - 08.2015
- Cultivated new client relationships to drive business growth.
- Marketed tailored products and packages to individual customers.
- Established new accounts leveraging diverse billing and financing options.
Financial Professional/ Life Insurance Agent
New York Life—Internship
Lubbock
12.2012 - 05.2013
- Developed tailored life insurance plans for diverse client needs.
- Conducted thorough assessments of clients' financial situations.
- Educated clients on policy options and benefits comprehensively.
- Managed client relationships through regular follow-up communications.
- Collaborated with underwriters to evaluate risk and coverage options.
Personal Banker—Sales Specialist III
Wells Fargo (Phone Bank)
Lubbock, TX
01.2010 - 12.2012
- Cultivated new customer relationships, opening accounts including checking, savings, loans, and equity options.
- Consistently exceeded quarterly sales targets through strategic initiatives.
- Implemented effective sales training techniques for onboarding new bankers.
- Assisted customers with banking inquiries while adhering to security protocols.
- Analyzed accounts to identify products enhancing customer banking experiences.
Education
Bachelor of Business Administration - Marketing, Personal Financial Planning
Texas Tech University, Rawls College of Business
Lubbock, TX08.2015
Skills
- SAFe Agile methodologies
- Product strategy
- Stakeholder management
- Product lifecycle management
- Go-to-market strategy
- Regulatory compliance
- Data-driven decision making
- Roadmap development
- Product metrics analysis
- Cross-functional collaboration
- AI integration
- Cloud solutions
Extracurricular Activities
Pioneered the Team Engagement Committee (T.E.C.) for Incode Public Safety., Actively participated in event planning for local team members, as well as outings and events when remote team members come into town., Provides onboarding/training for new Support team members as well as follow-up training as needed. Actively served as a member of the Diversity Committee., Managed teams for an annual charity event for 'Communities in Schools' and 'Toys for Tots'., Actively attend and organize focus groups to constantly improve our team production.
References
Available upon request
Affiliations
- Pioneered the Team Engagement Committee (T.E.C.) for Incode Public Safety
- Selected as 1 of 4 bankers (out of 500+ at Wells Fargo) to pilot a peer coaching program for team development.
- Actively served as a member of the Diversity Committee
- Managed teams for an annual charity event for “Communities in Schools” and “Toys for Tots”
Timeline
Product Manager – Compliance and Regulatory
CentralSquare Technologies
11.2024 - Current
Product Owner II-III
CentralSquare Technologies
01.2022 - 11.2024
Product Analyst
Tyler Technologies
04.2021 - 12.2022
Quality Assurance Analyst
Tyler Technologies
06.2019 - 04.2021
Senior Software Support Analyst
Tyler Technologies
12.2015 - 06.2019
Admissions Analyst
Texas Tech University
10.2015 - 12.2015
Sales Specialist I-IV
Suddenlink Communications
05.2013 - 08.2015
Financial Professional/ Life Insurance Agent
New York Life—Internship
12.2012 - 05.2013
Personal Banker—Sales Specialist III
Wells Fargo (Phone Bank)
01.2010 - 12.2012
Bachelor of Business Administration - Marketing, Personal Financial Planning
Texas Tech University, Rawls College of Business