Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebekah Bennett

Canton

Summary

Accomplished and certified Pharmacy Technician with over 11 years of experience in retail pharmacy environments for major national chains.

Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Kroger
05.2021 - 12.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.

Pharmacy Technician

Walmart
02.2021 - 05.2021

Pharmacy Technician

Kroger
09.2020 - 01.2021

Prior Authorization Pharmacy Technician

United Healthcare, UHG / OptumRx
10.2020 - 12.2020
  • Prepared bills for insurance companies and submitted required paperwork.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Reviewed and verified customer information and insurance provider information.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Pharmacy Technician

Kroger
10.2014 - 04.2020

Pharmacy Technician

Walmart
11.2012 - 09.2014

Customer Service Manager

Walmart
05.2009 - 11.2012
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Enhanced customer experience with proactive problem-solving techniques, leading to higher satisfaction scores.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.

Education

High School Diploma -

W.H Ford High School
05.2008

Skills

  • Organization and Prioritization
  • Pharmacy Operations
  • Assisting Pharmacists
  • Drug Inventory Management
  • Medicare and Medicaid Processes
  • Insurance Claim Processing Software
  • High-Volume Environments
  • Resolving Complaints
  • Staff Leadership
  • Quality Patient Care
  • Workflow optimization
  • Confidentiality and HIPAA
  • Team collaboration
  • Problem-solving skills

Certification

PTCB and State of Texas Certified Pharmacy Technician

  • CPhT - Certified Pharmacy Technician National Certification 2013 - Active / Current
  • RPhT - Registered Pharmacy Technician With Texas State Board of Pharmacy 2013- Active / Current

Timeline

Pharmacy Technician

Kroger
05.2021 - 12.2024

Pharmacy Technician

Walmart
02.2021 - 05.2021

Prior Authorization Pharmacy Technician

United Healthcare, UHG / OptumRx
10.2020 - 12.2020

Pharmacy Technician

Kroger
09.2020 - 01.2021

Pharmacy Technician

Kroger
10.2014 - 04.2020

Pharmacy Technician

Walmart
11.2012 - 09.2014

Customer Service Manager

Walmart
05.2009 - 11.2012

High School Diploma -

W.H Ford High School

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