Rebekah Burchfiel
Wichita
Summary
Results-driven shift leader with expertise in customer satisfaction and team management. Skilled in conflict resolution, optimizing team performance, and enforcing safety standards. Committed to continuous improvement and fostering a cohesive workplace environment.
Overview
4
4
years of professional experience
Work History
Assistant Forensic Coach
Central Christian Academy
Wichita, KS
12.2025 - Current
- Mentored student-athletes in sportsmanship, teamwork, and personal growth.
- Coordinated practice schedules and game strategies to optimize team effectiveness.
- Fostered a positive team culture through effective communication and motivational techniques.
- Evaluated player performance and provided constructive feedback for continuous improvement.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Conducted regular performance evaluations, providing athletes with constructive feedback and setting clear goals for improvement.
- Developed code of conduct for team, promoting discipline and respect both on and off field.
- Fostered positive and inclusive team environment, leading to increased team cohesion and morale.
Shift Leader /Notary Public
The UPS Store 1315
Wichita, KS
05.2024 - Current
- Resolved customer complaints promptly, fostering positive guest experiences and retention.
- Coordinated team schedules to optimize coverage during high-demand periods.
- Collaborated with management to develop new promotional strategies, increasing customer engagement.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
Shift Leader
ColdStone Creamery
Wichita, KS
02.2022 - 05.2026
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members on customer service standards and operational procedures.
- Managed inventory levels, ensuring timely restocking of supplies for peak hours.
- Enforced health and safety regulations to maintain a clean and safe working environment.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Implemented process improvements that enhanced workflow efficiency during busy shifts.
Education
Associate of Science - Business Administration
Butler Community College
Andover, KS12-2025
Skills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
- Safety awareness
- Team Training
- Sports rules
- Personal development
- Performance evaluation
Timeline
Assistant Forensic Coach
Central Christian Academy
12.2025 - Current
Shift Leader /Notary Public
The UPS Store 1315
05.2024 - Current
Shift Leader
ColdStone Creamery
02.2022 - 05.2026
Associate of Science - Business Administration
Butler Community College