Rebekah Cooper
Billings,USA
Summary
Results-driven Head of Data Entry and Finance at Mr. Bail Inc., specializing in financial management and team collaboration. Notable achievements include enhancing data accuracy and financial integrity, leading to significant operational efficiency improvements. Proficient in Microsoft programs and conflict resolution, with a strong focus on analytical thinking and effective communication to elevate customer satisfaction.
Overview
7
7
years of professional experience
Work History
Head of Data Entry and Finance
Mr. Bail Inc.
Billing, Montana
01.2024 - Current
- Promoted to lead the data entry and finance department after demonstrating exceptional performance and leadership potential
- Managed sensitive financial records and processed large monetary transactions with precision and confidentiality
- Supervised a team, ensuring accuracy and adherence to company standards
- Acted as a stand-in manager, resolving operational challenges and leading the team effectively
- Addressed and defused high-stress situations, maintaining professionalism and customer satisfaction
Call Center Representative
Tennessee Bonding Company
Knoxville, Tennessee
02.2023 - 01.2024
- Provided excellent customer service by addressing inquiries and resolving issues promptly
- Handled confidential information in compliance with company and legal standards
- Collaborated with team members to meet call volume targets and enhance service quality
Quality Inspection Worker
TICA
Pendergrass, Georgia
06.2020 - 03.2022
- Maintained attention to detail in a fast-paced production environment
- Followed strict quality assurance protocols to ensure product standards were met
Customer Service Associate
Walmart
City, State
09.2018 - 04.2020
- Assisted customers with purchases, returns, and inquiries, ensuring a positive shopping experience
- Maintained accurate cash register operations and balanced cash drawers daily
- Supported team efforts in organizing and stocking inventory
Cashier/Customer Service Representative
Weigel’s Gas Station
Sweetwater, Tennessee
07.2017 - 08.2018
- Delivered prompt and courteous service to customers, maintaining a clean and organized store environment
- Managed cash transactions and monitored inventory levels
Education
Bachelor’s Degree - Medical Billing and Coding
Keiser University
Fort Lauderdale, FL01.2023
Skills
- Financial management and data analysis
- Leadership and team collaboration
- Customer service and conflict resolution
- Punctuality and reliability
- Proficient in Microsoft programs and personalized browsers
- Strong attention to detail and problem-solving abilities
- Research
- Critical thinking
- Troubleshooting
- Attention to detail
- Cultural awareness
- Team management
- Quality assurance
- Analytical thinking
- Training & Development
- Good Telephone Etiquette
- Relationship building
- Organization and time management
- Interpersonal communication
References
Available upon request.
Timeline
Head of Data Entry and Finance
Mr. Bail Inc.
01.2024 - Current
Call Center Representative
Tennessee Bonding Company
02.2023 - 01.2024
Quality Inspection Worker
TICA
06.2020 - 03.2022
Customer Service Associate
Walmart
09.2018 - 04.2020
Cashier/Customer Service Representative
Weigel’s Gas Station
07.2017 - 08.2018
Bachelor’s Degree - Medical Billing and Coding
Keiser University
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