Rebekah Curvin
South Jordan
Summary
Dynamic professional with over 25 years of experience in delivering exceptional customer service across diverse industries. Passionate about providing world-class support to internal and external clients, consistently striving to exceed expectations and foster positive relationships. Eager to leverage extensive skills in a new role that utilizes this expertise while offering opportunities for further growth and development. Committed to enhancing customer satisfaction and driving organizational success through a proactive and solution-oriented approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager
Bedrock Quartz Surfaces
West Jordan, UT
11.2025 - Current
- Worked with sales team to deliver products on time and correct the first time
- Dealt within project time lines and dead lines
- Organized project bids for contractors, builders and clients
- Worked closely with Programming, Shop and other departments to ensure a smooth process
Review Specialist
SoFi Bank
Cottonwood Heights, UT
10.2024 - Current
- Review loan applications for student loan and personal loan products
- Process documents for validity and perform simple income calculations if necessary
- Complete outbound calls to members for any missing information needed in order to continue to process the application
- Top weekly performer, consistently hitting team targets and metrics
Supervisor – System Administration
Dealertrack Technologies
South Jordan, UT
09.2016 - 11.2023
- Conduct regular monthly meetings individually with direct report Customer Service Representatives & Level 2 Representatives to ensure team & personal goals are met, and remove any barriers to success for Representatives & team
- Conduct regular weekly meetings with all reports ensuring ongoing quality and collaboration
- Daily team member coaching including call audits to provide direct, specific feedback to each associate in real-time
- Deliver ‘State of the Team’ report in weekly meetings with direct Manager
- Provide next-level customer service to alleviate customer concerns sent for managerial escalation. Follow through to completion on all solutions identified to ensure satisfaction
- Ensure success of “Challenger Effortless Client Experience” endeavor by regularly reviewing practices with team for comprehension & adoption
Enterprise Representative – DMS 2.0 Conversion Team
Dealertrack Technologies
South Jordan, UT
02.2016 - 09.2016
- Oversight of large-scale software conversion at remote client sites, including scheduling & completion of DMS 2.0 conversions, and follow-up customer support providing information and training within the upgraded environment
- Additionally provide installation & troubleshooting of Gateway printing software & iSat2 software
- Continued client support to ensure successful adoption
Customer Service Representative – System Administration
Dealertrack Technologies
South Jordan, UT
01.2015 - 02.2016
- Resolve client hardware and connectivity issues by phone remotely in high-volume incoming call setting with over 250 calls per month averaging 88%+ on regular Quality Assessments
- Exceed TNPS goal of 85% with 89% score, earning overall workplace winner of TNPS competition, and winner of “Rock Star of the Week” recognition
- Orient new hires as “New Hire Buddy” to train incoming colleagues on System Admin calls & software utilization, providing excellent internal colleague support to ensure ongoing success in the team
- Run daily extraction reports
Education
High School Diploma -
Brighton High School
Cottonwood Heights, UTSkills
- Quick learner – new systems, processes & procedures, programs, & databases
- Microsoft products proficient: Outlook, Word, Salesforce, Workday, Kronos – Advanced Excel – Intermediate PowerPoint – Basic
- Extensive workplace leadership experience
- Project management
- Project scheduling
- Team collaboration
- Relationship building
- Client relations
Certification
- Crucial Conversations Course completion, 2010
- Challenger Effortless Client Experience Course & Certificate, 2018
Timeline
Project Manager
Bedrock Quartz Surfaces
11.2025 - Current
Review Specialist
SoFi Bank
10.2024 - Current
Supervisor – System Administration
Dealertrack Technologies
09.2016 - 11.2023
Enterprise Representative – DMS 2.0 Conversion Team
Dealertrack Technologies
02.2016 - 09.2016
Customer Service Representative – System Administration
Dealertrack Technologies
01.2015 - 02.2016
High School Diploma -
Brighton High School
Focus
- Progressive Leadership
- Problem Solver
- Detail Oriented
- Dependable & Responsible
- Multi-tasker