Rebekah Douglas

• Resolved customer complaints and adjusted policies to meet changing needs.
• Established and enforced clear goals to keep employees working collaboratively..
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Monitored employee productivity to provide constructive feedback and coaching.
• Planned and managed resources to consistently meet production, quality and cost goals.
• Managed food service sales, costs and budget administration to keep operations in line with financial targets.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

• Offered answers to passengers' questions and resolved issues that arose during flights.
• Followed safety, passenger and supply pre-flight checklists.
• Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
• Instructed passengers on safety and emergency procedures and answered questions related to flight.
• Kept cabin neat, clean and professional in appearance.
• Administered and coordinated emergency procedures or care, enhancing onboard safety.
• Maintained database of in-flight entertainment and assisted passengers with selections.
• Demonstrated safety equipment and procedures to meet FAA guidelines.
• Managed refreshments cart at scheduled intervals to give passengers food and beverages.

Opening team trainer for bartenders at a new Walt Disney world resort.

• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
• Recommended food and drinks to patrons based on preference, pairings and special promotions.
• Balanced daily registers and generated sales reports for management.
• Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Completed regular bar inventories and daily requisition sheets.
• Trained new bartenders on drink preparation and upselling techniques.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Displayed and retained extensive knowledge of liquors, wines and entrees.