Rebekah Druitt
Spokane,Washington
Summary
Dedicated Licensed Funeral Director with 9+ years of experience. Compassionate customer service, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Licensed Funeral Director
Heritage Funeral Home & Cremation Services
2021.02 - Current
- Enhanced family satisfaction by providing compassionate and personalized funeral services.
- Managed all aspects of funeral services, ensuring that each event ran smoothly from start to finish. Arranged clergy, music and other service details for clients.
- Collaborated with families to plan meaningful and unique memorial services tailored to their specific needs.
- Developed strong relationships with community partners, such as local clergy and vendors, enhancing the overall service experience for clients.
- Streamlined communication between family members, clergy, and other involved parties to ensure seamless coordination of funeral services.
- Navigated complex legal processes related to death certificates, permits, and other necessary documentation for each funeral service.
Administrative Assistant/Licensed Funeral Director
Mountain View-Colonial DeWitt
2017.03 - 2021.02
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Organized pre-need arrangements for clients who wished to plan their own funeral services in advance, simplifying future decision-making for their loved ones.
- Assisted families in selecting appropriate merchandise such as caskets or urns based on their preferences and budget constraints.
- Conducted thorough follow-ups with families after funeral services were completed to gather feedback and continually improve service offerings.
- Communicated with insurance companies to secure death benefits for payment of services.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Teller
Banner Bank
2013.08 - 2017.03
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Sales, hitting my monthly personal goals and supporting my work team by obtaining or branch goals for the month
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Customer Service Representative
Sterling Bank
2012.07 - 2013.08
- Cash handling, customer service skills, sales with monthly goals and quarterly goals, product knowledge, and computer skills
- Handled customer inquiries and suggestions courteously and professionally.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Properties Engineer
Baker Boyer Bank
2011.06 - 2012.07
- Building Maintenance for all 7 Baker Boyer Branches
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
Education
Associate of Arts -
Walla Walla Community College
01.2020
Walla Walla High School
06.2012
Skills
- Grief Counseling
- Legal Compliance
- Public Speaking
- Conflict Resolution
- Team Leadership
- Community Engagement
- Event Coordination
- Organizational Skills
- Funeral Planning
- Service Coordination
Accomplishments
- Promoted from Funeral Director to Lead Funeral Director within just 18 months of employment.
- Currently sitting on the board of directors for Walla Walla Community Hospice
- Completed over 1,500 funeral/events
Social Events, Community Outreaching, Golfing, Indoor Cycling
I am truly an outgoing, well-rounded individual who enjoys getting to be outdoors or at an event that puts me around amazing new people in my community. Golfing and indoor cycling helps reset my heart and mind which allows me to maintain balance outside of work.
Timeline
Licensed Funeral Director
Heritage Funeral Home & Cremation Services
2021.02 - Current
Administrative Assistant/Licensed Funeral Director
Mountain View-Colonial DeWitt
2017.03 - 2021.02
Teller
Banner Bank
2013.08 - 2017.03
Customer Service Representative
Sterling Bank
2012.07 - 2013.08
Properties Engineer
Baker Boyer Bank
2011.06 - 2012.07
Associate of Arts -
Walla Walla Community College
Walla Walla High School
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