Rebekah Falter
Carlinville,IL
Summary
Accomplished Customer Advocate at HCSC, adept in de-escalation techniques and data entry. Enhanced user experience by resolving inquiries efficiently and collaborating with teams to improve support processes. Demonstrated exceptional customer service and time management, consistently achieving high satisfaction rates. Proven ability to handle pressure with professionalism and grace.
Overview
3
3
years of professional experience
Work History
Customer Advocate
HCSC
10.2023 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Assisted in troubleshooting technical issues, enhancing user experience.
- Collaborated with cross-functional teams to streamline customer support processes.
- Documented and tracked customer feedback for continuous improvement initiatives.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Documented customer concerns and inquiry resolutions in internal computer system.
Book Binder
Express Employment Professionals
09.2022 - 10.2023
- Assisted in assembling book components using various binding techniques.
- Collaborated with team members to streamline workflow processes for efficiency.
- Consistently met deadlines for completing bookbinding projects, resulting in increased client satisfaction rates.
- Collaborated with team members to ensure timely completion of projects and orders.
- Recorded relevant job data in daily production logs and required forms, produced activity reports and discussed production with supervisors to identify areas in need of improvement.
- Trained new hires in quality and productivity standards to maximize team effectiveness.
- Learned and adhered to safety protocols within the production environment.
- Assisted in training new employees on various bookbinding techniques and procedures.
- Organized workstations and inventory, contributing to a clean production area.
Education
No Degree - Emergency Medical Responder
Nokomis Witt Area Ambulance Service
NokomisLincolnwood Jr/Sr High School
Raymond, ILSkills
- Data entry skills
- Customer service
- Inventory control
- Multi-line phone system
- Billing and payments
- Benefits determination
- Time management
- Multitasking Abilities
- Calm and professional under pressure
- Computer skills
- Team collaboration
- De-escalation techniques
- Written communication
Timeline
Customer Advocate
HCSC
10.2023 - Current
Book Binder
Express Employment Professionals
09.2022 - 10.2023
No Degree - Emergency Medical Responder
Nokomis Witt Area Ambulance Service
Lincolnwood Jr/Sr High School
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