Rebekah Faridi
Washington,IN
Summary
Compliance professional with extensive experience in regulatory adherence and risk assessment. Adept at fostering collaborative environments and driving compliance initiatives. Known for flexibility and reliability in dynamic settings, leveraging analytical skills and attention to detail.
Overview
4
4
years of professional experience
Work History
Governance, Risk and Compliance Analyst
Aflac
06.2025 - Current
- Collaborate with cross-functional teams for the successful implementation of new compliance initiatives.
- Monitor adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
- Prepare documentation and records for upcoming audits and inspections.
- Serve as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
- Collaborated with IT department to implement secure data management practices, safeguarding sensitive information.
- Improved stakeholder confidence by establishing clear communication channels for compliance issues and updates.
- Completed field checks to verify licenses and permits for various business.
- Conducted gap analyses on existing controls systems, recommending improvements where necessary for increased effectiveness in maintaining regulatory compliance.
PLADS Salesforce Support Analyst
Aflac
11.2024 - 06.2025
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Accelerated issue resolution by refining support procedures.
- Created user accounts and managed access control.
- Collaborated with cross-functional teams to implement solutions that enhanced system performance.
- Conducted thorough analysis of user requirements, delivering tailored solutions to meet client needs.
- Managed multiple projects simultaneously, ensuring timely completion within scope and budget constraints.
- Established best practices for incident management, leading to improved response times and higher customer satisfaction levels.
- Served as a subject matter expert in key business applications, providing advanced-level assistance to colleagues and clients alike.
- Contributed towards a culture of continuous improvement within the organization by actively participating in quality assurance activities.
Sr Reconsideration, Appeals Case Manager
Aflac
04.2024 - 11.2024
- Partnered with multiple divisions to obtain critical paperwork for appeals.
- Displayed effective team leadership and collaboration.
- Advanced my usage of Microsoft, Excel and Outlook applications to streamline the appeals and reconsideration process.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
State Leave Case Manager
Aflac
08.2021 - 04.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Education
Bachelor Of Science - Political Science
St. Mary’s College, Notre Dame
Notre Dame, INSkills
- Support ticketing systems
- Application support
- Incident management
- ITIL processes
- Software knowledge
- User account management
- System administration
- SLA compliance
- Data compiling
- Trend analysis
- Security protocols
- Training and coaching
- Customer relationship management
Timeline
Governance, Risk and Compliance Analyst
Aflac
06.2025 - Current
PLADS Salesforce Support Analyst
Aflac
11.2024 - 06.2025
Sr Reconsideration, Appeals Case Manager
Aflac
04.2024 - 11.2024
State Leave Case Manager
Aflac
08.2021 - 04.2024
Bachelor Of Science - Political Science
St. Mary’s College, Notre Dame
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