Rebekah Gililland
Oklahoma City,OK
Summary
Dynamic E-Commerce Retention Specialist with a strong background in customer retention strategies and training. Demonstrated success in boosting client satisfaction through effective retention marketing initiatives. Proficient in crafting impactful marketing strategies that enhance revenue and foster loyal customer relationships. Committed to leveraging expertise to drive continued growth and innovation within the e-commerce sector.
Overview
10
10
years of professional experience
Work History
E-Commerce Retention Specialist
Life Line Screening
Oklahoma City, OK
01.2023 - Current
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Facilitated training sessions for customer service representatives on best practices for customer retention.
- Adhered to scripted responses and standardized plans to address problems.
- Explained new products and services to customers.
- Compiled all calls and interactions into computer data system.
- Provided one-on-one coaching sessions for employees on best practices related to client retention efforts.
Owner Operator
REG Marketing
Oklahoma City, OK
07.2015 - 12.2023
- Implemented successful business strategies to increase revenue and target new markets.
- Negotiated contracts with vendors for supplies and services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- I worked exclusively with Hoodz, commercial kitchen vent hood cleaning franchisees, to increase business revenue in the restaurant industry.
- Formed and sustained strategic relationships with clients.
Education
Some College (No Degree) - Private Security I & II
Moore Norman Votech
Norman, OKSkills
- Customer retention strategies
- Retention marketing
- Training and mentoring
- Marketing strategy
- Direct marketing campaigns
- E-commerce strategy
- Customer Service-oriented
Accomplishments
- Sales Representative of the year 2017
- Sales Representative of the year 2018,2019,2020
Timeline
E-Commerce Retention Specialist
Life Line Screening
01.2023 - Current
Owner Operator
REG Marketing
07.2015 - 12.2023
Some College (No Degree) - Private Security I & II
Moore Norman Votech
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