REBEKAH GUTIERREZ
Boswell,OK
Summary
Customer service professional with expertise in cash handling and problem-solving. Proven ability to create welcoming environments while resolving issues quickly and effectively. Dynamic customer service representative with expertise in transaction reconciliation and cash handling. Proven ability to resolve customer complaints swiftly, enhancing satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
CSR 3
FIRST TEXOMA NATIONAL BANK
BOSWELL, OK
02.2022 - Current
- Resolved customer complaints swiftly, enhancing overall customer satisfaction.
- Assisted customers with account inquiries and transactions, fostering positive customer relationships.
- Utilized banking software to manage customer accounts securely and efficiently.
- Handled cash transactions with precision, ensuring compliance with bank policies.
Server
KATALINA'S MEXICAN RESTAURANT
Bokchito, Oklahoma
12.2020 - 02.2022
- Delivered exceptional customer service in fast-paced restaurant environment.
- Created welcoming atmosphere for all guests during service hours, fostering positive customer interactions.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, enhancing overall dining experience.
- Executed opening and closing duties by setting up dining area and restocking supplies to prepare for service.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Collaborated with restaurant staff to improve service flow. to enhance operational efficiency.
- Handled cash transactions and balanced registers at shift end.
Server
Magnolia Cafe
Durant, Oklahoma
08.2018 - 12.2019
- Delivered outstanding customer service in high-pressure restaurant setting.
- Resolved customer complaints promptly to boost overall satisfaction and loyalty.
- Trained new servers on operational procedures and engagement strategies to improve service quality.
- Shared knowledge of menu items and offerings to enhance customer dining experience.
Education
High School Diploma -
LIGHTHOUSE CHRISTIAN ACADEMY
Soper, OK05-2017
Skills
- Processing transactions
- Transaction reconciliation
- Expertise in cash handling
- Banking software proficiency
- Management of accounts
- Client relationship building
- Sales transaction management
- Effective multitasking and organization
- Customer support excellence
Timeline
CSR 3
FIRST TEXOMA NATIONAL BANK
02.2022 - Current
Server
KATALINA'S MEXICAN RESTAURANT
12.2020 - 02.2022
Server
Magnolia Cafe
08.2018 - 12.2019
High School Diploma -
LIGHTHOUSE CHRISTIAN ACADEMY