Summary
Overview
Work History
Education
Skills
Timeline
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Rebekah Hayes

Baltimore,MD

Summary

Dynamic professional with experience at Chipotle, adept at resolving customer complaints with empathy and enhancing loyalty. Proven ability to collaborate effectively in team settings and adapt quickly to new challenges. Strong organizational skills and a commitment to fostering supportive environments, demonstrated through tutoring and classroom management at Baltimore Design School.

Overview

4
4
years of professional experience

Work History

Mentee

Imentor
Baltimore , MD
04.2022 - 07.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Customer Service Representative

Chipolte
Baltimore, MD
03.2022 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved 30 customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Improved resolution time with effective problem-solving for customer complaints.

Teacher's Assistant (Unpaid, Highschool)

Baltimore Design School
Baltimore, MD
09.2020 - 05.2021
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Identified over 10+ struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Developed strong relationships with students and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

Education

No Degree -

Towson University
Baltimore, MD
05.2001 -

High School Diploma -

Baltimore Design School
Baltimore, MD
05.2001 -

Skills

Teamwork and collaboration

Fast learner

Quick learner

Adaptability and flexibility

Timeline

Mentee

Imentor
04.2022 - 07.2024

Customer Service Representative

Chipolte
03.2022 - 08.2022

Teacher's Assistant (Unpaid, Highschool)

Baltimore Design School
09.2020 - 05.2021

No Degree -

Towson University
05.2001 -

High School Diploma -

Baltimore Design School
05.2001 -

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Rebekah Hayes