Rebekah Kihn
Medford
Summary
Experienced mortgage operations professional specializing in investor compliance, HMDA oversight, QC audits, and secondary market support. Adept at managing post-purchase loan documentation, maintaining regulatory compliance, supporting CFPB reporting requirements, and coordinating with investors, auditors, and internal teams to ensure accurate and timely loan processing operations.
Overview
18
18
years of professional experience
Work History
Mortgage Loan Quality Control/HMDA Specialist
Rogue Credit Union
Medford, OR
07.2024 - Current
- Serve as the primary point of contact for investor compliance matters related to post-purchase loan deliveries, monthly QC audit requests, and annual in-house QC audit sampling.
- Maintain strong working relationships with investor custody teams and auditors to ensure efficient processing of collateral files and timely resolution of compliance inquiries.
- Facilitated communication between internal departments and investors to support loan delivery compliance and audit readiness.
- Coordinate and track required documentation to ensure accurate and timely submission in accordance with investor guidelines and audit requirements.
- Oversee daily HMDA review processes for first mortgage and Home Equity loans, ensuring all reportable loan data is accurate, complete, and compliant with regulatory requirements.
- Monitor and validate HMDA data integrity to support accurate annual submission of HMDA activity to CFPB regulators.
- Support internal teams by proactively identifying and resolving HMDA reporting discrepancies, contributing to a smooth and efficient year-end regulatory submission process.
- Perform daily monitoring and updates of secondary market pipeline data to support accurate loan sale and rate lock processes.
- Assist the Secondary Market Specialist with daily operational functions.
Shipping/Post Closing Specialist
Rouge Credit Union
Medford, OR
05.2020 - Current
- Reviewed loan documents for compliance and accuracy prior to shipping collateral files to our investor.
- Ensured timely delivery of collateral files to our investor
- Identified discrepancies in post closing documents and resolved issues efficiently.
- Assisted the Secondary Market Specialist with daily operational functions.
- Performed daily monitoring and updates of secondary market pipeline data to support accurate loan sale and rate lock processes.
Teller
Rogue Credit Union
Medford, OR
03.2020 - Current
- Processed member transactions accurately and efficiently to ensure seamless banking experiences.
- Educated members on product offerings, enhancing service quality and member satisfaction.
- Maintained cash drawer integrity through meticulous balancing and auditing procedures.
- Assisted in resolving member inquiries, fostering positive relationships and loyalty.
Collateral Specialist
Pacific Continental Bank
Springfield, OR
08.2013 - 10.2015
- Analyzed collateral data for accuracy and completeness, reducing discrepancies.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding collateral status and requirements.
- Developed and maintained relationships with internal stakeholders to streamline collateral management workflows.
- Electronic file set up.
- UCC Filings, extensions, and terminiations
Teller/Personal Banker
Pacific Continental Bank
Eugene, OR
05.2008 - 08.2013
- Processed customer transactions efficiently and accurately, ensuring high levels of service satisfaction.
- Assisted customers with account inquiries, providing solutions to enhance banking experience.
- Maintained cash drawer integrity through regular reconciliations and adherence to security protocols.
- Trained new tellers on operational procedures and customer service best practices, fostering team development.
- Processed customer transactions promptly, minimizing wait times.
- Set up new accounts.
Education
GED -
Lane Community College
Eugene, ORSkills
- Member relations
- Quality assurance
- Attention to detail
- Multitasking
- Teamwork and collaboration
- Analytical thinking
- Documentation management
Timeline
Mortgage Loan Quality Control/HMDA Specialist
Rogue Credit Union
07.2024 - Current
Shipping/Post Closing Specialist
Rouge Credit Union
05.2020 - Current
Teller
Rogue Credit Union
03.2020 - Current
Collateral Specialist
Pacific Continental Bank
08.2013 - 10.2015
Teller/Personal Banker
Pacific Continental Bank
05.2008 - 08.2013
GED -
Lane Community College