Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Rebekah Lane

Rebekah Lane

Springfield,MO

Summary

Dynamic and dedicated professional with a strong background in customer service at JCPenney Salon. Recognized for exceptional organization and quick learning abilities, I excel in fostering positive client relationships while efficiently managing tasks. Proven track record in enhancing customer satisfaction through attentive service and effective communication.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Hairstylist

JCPenney Salon

Prep Cook

Hawgwild BBQ

Cashier

Price Cutters

CNA

MGM Healthcare
01.2025 - 07.2025
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

Dietary Aide

MGM Healthcare
03.2025 - 04.2025
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Followed all food safety regulations while preparing meals for patients.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
  • Streamlined meal assembly processes for faster service without compromising quality or accuracy.
  • Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
  • Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
  • Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
  • Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
  • Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
  • Assisted in menu planning to cater to diverse patient dietary restrictions, ensuring balanced nutrition.
  • Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
  • Streamlined meal preparation processes, cutting down on waste while ensuring quality.
  • Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
  • Organized kitchen workflows, enabling team to prepare meals more efficiently.
  • Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
  • Implemented feedback mechanisms for patients on meal quality, driving continuous improvement.
  • Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.
  • Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
  • Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
  • Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
  • Assisted in creating nutritional education materials for patients, fostering better understanding of healthy eating habits.
  • Enhanced team morale by fostering collaborative work environment, leading to improved productivity.
  • Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
  • Enhanced patient meal satisfaction by providing personalized meal options within dietary constraints.
  • Reduced meal preparation times by optimizing kitchen operations, without compromising food quality.
  • Conducted inventory checks and placed orders for kitchen supplies, ensuring uninterrupted operations.
  • Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Monitored food quality and freshness throughout day.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Adjusted food preparation methods in accordance with customer requests.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Utilized POS system to receive and process food and beverage orders.
  • Processed customer payments and balanced cash drawers.

CNA

The Maples Health & Rehabilitation
04.2024 - 02.2025
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Supported needs of Number+ residents under long-term care.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Delivered high-quality care to Type patients in hospital facility.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

Senior Caregiver

Phoenix Senior Living
07.2023 - 03.2024
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Assisted patients with daily living activities, ensuring their safety and wellbeing.
  • Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained accurate documentation of patient care activities for regulatory compliance purposes.
  • Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
  • Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Improved patient health outcomes through diligent monitoring and timely intervention.
  • Developed strong rapport with patients and families, fostering trust and open communication.
  • Collaborated with healthcare team members to provide comprehensive care plans for each patient.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Ensured timely reporting of changes in patient condition to supervising nurses or physicians for immediate intervention.
  • Coordinated transportation arrangements for medical appointments or other necessary errands.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Utilized effective communication skills to address any concerns or questions from clients or their family members.
  • Served as a liaison between patients, families, and healthcare providers to facilitate seamless care delivery across various settings.
  • Supported mobility needs of patients by assisting with transfers, ambulation, and positioning techniques.
  • Managed multiple priorities simultaneously while remaining focused on delivering exceptional quality care.
  • Assisted disabled clients to support independence and well-being.
  • Educated family members on best practices for caregiving at home, enhancing continuity of care between professional services visits.
  • Facilitated social engagement among patients by organizing group activities or outings when appropriate.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Participated in ongoing training opportunities to stay current on best practices and industry trends in senior care.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted with daily living activities, running errands, and household chores.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Scheduled daily and weekly care hours for client caseload.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Desk Assistant

Planet Fitness
12.2022 - 07.2023
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Maintained entire family's schedule and organized events.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Greeted guests entering and exiting facility.
  • Maintained cleanliness of entranceway, lobby and restrooms.
  • Completed cashier and point of sale operations.
  • Answered phones and assisted callers with inquiries.
  • Established relationships with guests to grow and retain client base.
  • Improved customer satisfaction ratings by promptly addressing inquiries and resolving issues.
  • Boosted company reputation by providing exceptional customer service in all interactions.
  • Contributed to team success by consistently meeting or exceeding performance metrics and goals.
  • Assisted in the training and onboarding of new desk associates, fostering a supportive work environment.
  • Managed multiple tasks simultaneously, prioritizing workload for optimal results and efficiency.
  • Provided administrative support to executives, enhancing overall department effectiveness.
  • Troubleshot technical issues with office equipment, minimizing downtime and disruptions.
  • Implemented process improvements that resulted in time savings and reduced errors in daily tasks.
  • Maintained accurate records of client interactions, ensuring a high level of organization and accountability.
  • Developed strong relationships with clients through consistent, reliable support and assistance.
  • Supported sales teams with lead generation efforts through research activities.
  • Enhanced team collaboration with regular communication and updates on project progress.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Enforced policies and procedures to increase efficiency.

Tier 3 Customer Service Agent

Expedia Group
03.2022 - 11.2022
  • Prepared detailed reports for management review, enabling informed decision-making processes.
  • Maintained a well-organized filing system for easy access to important documents and information.
  • Coordinated travel arrangements for staff members, ensuring timely bookings and efficient itineraries.
  • Streamlined office procedures for increased efficiency and productivity.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Sought ways to improve processes and services provided.
  • Implemented and developed customer service training processes.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Identified and resolved discrepancies and errors in customer accounts.

Cashier

Greek Belly
02.2018 - 04.2022
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Developed diverse curriculum to cater to different learning styles, improving educational outcomes.
  • Promoted physical health through organized outdoor play and activities, supporting overall well-being.
  • Conducted early literacy and math activities, laying foundation for future academic success.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Reduced processing errors by meticulously following transaction procedures.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Enhanced shopping experience, provided product information and location assistance.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Preschool Teacher

Lifeskills Learning Center
04.2018 - 03.2022
  • Identified upselling opportunities to increase revenue generation.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Investigated and resolved accounting, service and delivery concerns.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Assisted and supervised Number children through entire school day.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
  • Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
  • Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
  • Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
  • Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
  • Implemented differentiated instruction techniques to accommodate diverse learning needs within the classroom setting without sacrificing overall quality of education provided to all students.
  • Organized special events like field trips, holiday celebrations, or guest speakers to enhance the educational experience for students while building a sense of community within the classroom.
  • Contributed to the successful implementation of school-wide initiatives by collaborating with colleagues on curriculum development, professional development, and other projects.
  • Maintained detailed records of students' progress and behavior, providing valuable feedback to parents and staff.
  • Facilitated connection with nature through regular educational outdoor excursions, enhancing environmental awareness.
  • Enhanced literacy skills with storytelling sessions, capturing students' imaginations and interest in reading.
  • Fostered independence in students by encouraging self-help skills and personal responsibility.
  • Improved learning with well-structured lesson plans that made complex concepts easier for preschoolers to understand.
  • Implemented innovative teaching methods to engage students, making learning more interactive and fun.
  • Initiated parent-teacher meetings to discuss children's progress, strengthening family-school connections.
  • Adapted lesson plans to meet needs of each student, offering personalized support where necessary.

Production Worker

McCormick
01.2016 - 01.2018
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
  • Carefully packaged finished products and prepared for shipment.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
  • Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
  • Performed quality checks on finished products to identify and address discrepancies.
  • Participated in regular safety meetings to stay updated on best practices and identify areas for improvement within the facility.
  • Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
  • Enhanced product quality through meticulous inspection and identification of defects for corrective action.
  • Loaded and unloaded raw materials from trucks, ensuring timely delivery for production needs.
  • Contributed to reducing waste by implementing sustainable practices such as recycling or reusing materials when possible.
  • Adhered to strict safety regulations while operating heavy machinery, minimizing accidents on the factory floor.
  • Consistently met or exceeded personal productivity goals set forth by management, driving overall team success.
  • Reduced downtime by conducting preventive maintenance on machinery, ensuring smooth operations.
  • Coached fellow workers to operate machines properly and comply with safety procedures.
  • Monitored inventory levels to ensure sufficient supplies were available for uninterrupted production runs.
  • Participated in safety drills, ensuring preparedness for emergency situations.
  • Achieved significant reduction in waste by optimizing material usage during production processes.
  • Enhanced production line efficiency by streamlining assembly processes.

Supervisor

Compass Group USA
08.2010 - 11.2016
  • Used equipment properly to avoid workplace hazards or injuries.
  • Collaborated with team members to meet daily production quotas, promoting a positive work environment.
  • Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
  • Utilized hand tools and power tools to assemble products, practicing safety measures.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

CNA School
Springfield, MO
10.2024

Missouri College of Cosmetology
Springfield, MO
05.2011

Aurora Christian Private School
Aurora, MO
05.2009

Skills

    Quick learner

    Customer Service

    Good listener

    Good organization

Accomplishments

Employee of the month award winner

Certification

CNA


Timeline

Dietary Aide

MGM Healthcare
03.2025 - 04.2025

CNA

MGM Healthcare
01.2025 - 07.2025

CNA

The Maples Health & Rehabilitation
04.2024 - 02.2025

Senior Caregiver

Phoenix Senior Living
07.2023 - 03.2024

Desk Assistant

Planet Fitness
12.2022 - 07.2023

Tier 3 Customer Service Agent

Expedia Group
03.2022 - 11.2022

Preschool Teacher

Lifeskills Learning Center
04.2018 - 03.2022

Cashier

Greek Belly
02.2018 - 04.2022

Production Worker

McCormick
01.2016 - 01.2018

Supervisor

Compass Group USA
08.2010 - 11.2016

Hairstylist

JCPenney Salon

Prep Cook

Hawgwild BBQ

Cashier

Price Cutters

CNA School

Missouri College of Cosmetology

Aurora Christian Private School

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