Rebekah Long
Penn Laird,VA
Summary
Dynamic and customer-focused professional with experience at Starbucks, excelling in exceptional service and problem-solving. Proven ability to enhance customer satisfaction and achieve sales goals through effective communication and teamwork. Skilled in cash handling and time management, consistently promoting a welcoming atmosphere and maintaining high service standards.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Harrisonburg, VA
07.2022 - Current
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service flow.
- Collaborated with team members to achieve daily sales goals and maintain service standards.
- Resolved customer concerns promptly, enhancing overall satisfaction and loyalty to the brand.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Sales Associate and Rental Technician
Powder Shack
McGaheysville, Va
11.2021 - 02.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized and visually appealing merchandise displays to attract customer attention.
- Processed sales transactions efficiently, ensuring accuracy in cash handling and inventory management.
- Collaborated with team members to achieve store targets and improve service standards.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted customers in selecting appropriate gear for outdoor activities, enhancing overall rental experience.
Front Desk Representative
East Rockingham Recreation Association
Harrisonburg, VA
05.2021 - 09.2021
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of transactions, memberships, and event participation data.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
Education
GED -
Homeschooled
03.2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Exceptional customer service
- Verbal and written communication
- Professional demeanor
- POS system operation
- Hospitality service expertise
Timeline
Barista
Starbucks
07.2022 - Current
Sales Associate and Rental Technician
Powder Shack
11.2021 - 02.2025
Front Desk Representative
East Rockingham Recreation Association
05.2021 - 09.2021
GED -
Homeschooled