Rebekah Manwaring
Oswego,NY
Summary
Dynamic banking professional with a strong work ethic and exceptional customer service skills, honed at KeyBank. Proven ability to enhance client satisfaction through effective communication and attention to detail. Adept at cash handling and cross-selling, consistently contributing to branch sales goals while fostering positive client relationships. Knowledgeable with solid background as Teller, known for efficient transaction processing and excellent customer service. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environment. Demonstrated proficiency in cash handling and banking software, with strong attention to detail and communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teller
Keybank
06.2024 - Current
- Processed client transactions efficiently and accurately.
- Assisted clients with inquiries regarding accounts and services, enhancing satisfaction levels.
- Managed cash drawer, ensuring accurate counting and balancing throughout shifts.
- Resolved discrepancies in transactions by investigating issues and implementing corrective measures.
- Demonstrated strong attention to detail when processing checks, deposits, withdrawals, and loan payments.
- Collaborated with other departments to resolve complex account issues or discrepancies affecting clients.
- Maintained secure cash handling procedures, ensuring proper vault and drawer balancing.
- Adapted quickly to changing priorities or staffing requirements within the branch.
- Strengthened relationships with clients through active listening and effective communication skills.
- Promoted a positive teamwork environment by assisting colleagues with tasks during high-traffic periods.
- Assisted branch in meeting sales goals through cross-selling bank products and services.
- Enhanced client experience by accurately processing transactions and addressing inquiries.
- Boosted client satisfaction rates by consistently delivering personalized solutions tailored to individual needs.
- Educated clients on using digital banking services for self-service convenience.
- Performed account maintenance by closing out accounts and changing client's addresses.
- Referred clients to other banking departments for specialized services.
- Maintained friendly and professional client interactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Float Teller
KeyBank
10.2023 - 06.2024
- Processed client transactions accurately and efficiently at multiple branch locations.
- Assisted clients with inquiries regarding accounts and services, enhancing satisfaction levels.
- Managed cash drawer, ensuring accurate counting and balancing throughout shifts.
- Resolved discrepancies in transactions by investigating issues and implementing corrective measures.
- Demonstrated strong attention to detail when processing checks, deposits, withdrawals, and loan payments.
- Collaborated with other departments to resolve complex account issues or discrepancies affecting clients.
- Maintained secure cash handling procedures, ensuring proper vault and drawer balancing.
- Adapted quickly to changing priorities or staffing requirements within the branch.
- Strengthened relationships with clients through active listening and effective communication skills.
- Promoted positive teamwork environment by assisting colleagues with tasks during high-traffic periods.
- Assisted branch in meeting sales goals through cross-selling bank products and services.
- Enhanced client experience by accurately processing transactions and addressing inquiries.
- Boosted client satisfaction rates by consistently delivering personalized solutions tailored to individual needs.
- Educated clients on using digital banking services for self-service convenience.
- Performed account maintenance by closing out accounts and changing client's addresses.
- Referred clients to other banking departments for specialized services.
- Maintained friendly and professional client interactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Server
Bishops Commons at St. Luke
11.2021 - 10.2023
- Assisted residents with meal service at various times of day including breakfast, lunch and dinner.
- Accurately recorded food and beverage orders from residents, ensuring to clarify any dietary restrictions.
- Delivered exceptional customer service by promptly addressing resident's inquiries and ensuring satisfaction with meals.
- Adapted quickly to changing circumstances during busy shifts, ensuring smooth service flow.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained new hires, providing guidance on the kitchen's standards and best practices.
- Communicated resident's feedback and requests with the kitchen staff.
- Provided warm, attentive, and personalized service to residents during mealtimes
- Upheld high standards of cleanliness and hygiene, including clearing tables, sanitizing surfaces, and ensuring food safety compliance.
- Managed inventory of supplies to prevent shortages during service.
Office Asisstant
New York Underground
06.2022 - 08.2022
- Managed daily office operations to ensure efficiency and organization.
- Maintained accurate records and files using electronic document management systems.
- Provided customer service support, addressing inquiries and resolving issues promptly.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Education
High School Diploma -
G. Ray Bodley High School
Fulton, NY06.2022
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Goal-oriented focus
- Compliance, banking laws, and regulations
- Banking
- Listening and comprehension
- Customer relationship building
- Conflict resolution techniques
- Reliable
- Excellent communication skills
- Attention to detail
- Customer Service-oriented
- Approachable
- Problem solver
- Cross-selling
- Microsoft-Office
- Adaptability
- Teamwork
Certification
- Certified TOA, KeyBank
Timeline
Teller
Keybank
06.2024 - Current
Float Teller
KeyBank
10.2023 - 06.2024
Office Asisstant
New York Underground
06.2022 - 08.2022
Server
Bishops Commons at St. Luke
11.2021 - 10.2023
High School Diploma -
G. Ray Bodley High School
Teller Star March of 2025
Teller Star is awarded when teammates connect with all three "Moments Matter" pillars. Head is the process and structure, Heart is how we approach each other with care, and Hero is where we go above and beyond for peers and clients.