Rebekah Medlin
Norfolk,VA
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2021 - 08.2022
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Delegated tasks to take advantage of individual abilities and meet expected demands.
- Evaluated employee skills and knowledge regularly, training and coaching individuals in areas of improvement.
Barista
Starbucks
11.2019 - 08.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Pre-Service Specialist
Charlotte Radiology
02.2016 - 06.2019
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Education
CPC Certification - Medical Coding
MedCerts
05.2023
Skills
- Scheduling and Coordinating
- Physician Interaction
- Taking Client Histories
- Organization and Time Management
- Data Entry Software
- Referral Verification
Timeline
Shift Supervisor
Starbucks
08.2021 - 08.2022
Barista
Starbucks
11.2019 - 08.2021
Pre-Service Specialist
Charlotte Radiology
02.2016 - 06.2019
CPC Certification - Medical Coding
MedCerts
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