Rebekah Palmer
Bethlehem,NH
Summary
Seasoned Reservations Agent with comprehensive background in hospitality for various departments and customer service. Strengths lie in maintaining accurate booking records, providing top-notch client interaction, and resolving issues swiftly to ensure complete customer satisfaction. Demonstrable skills in multitasking, time management, and utilizing reservation systems.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Reservations Agent
Omni Mount Washington Resort
Bretton Woods , NH
2024.04 - Current
- Provided exceptional customer service by engaging with customers and actively listening to their needs.
- Resolving customer complaints promptly and effectively through appropriate actions or referring them to supervisors as required.
- Provided accurate information regarding hotel facilities, services, and rates.
- Processed payment transactions accurately and efficiently.
- Assisted customers with reservations and cancellations in accordance with hotel policies.
- Assisted customers via phone and in person by providing confirmations, answering questions, and offering general information.
- Transmitted information or documents to customers through email.
Front Desk Supervisor
The Chandler at White Mountains
Bethlehem , NH
2023.08 - 2024.04
- Greeted and welcomed guests in a friendly, professional manner.
- Stayed up-to-date with hotel services, features, and local attractions and activities.
- Considered guest preferences and special requests to efficiently coordinate room assignments.
- Actively trained and mentored junior team members to enhance their abilities.
- Resolved customer complaints and corrected guest issues promptly and efficiently.
- Supervised daily operations at front desk, including check-ins and checkouts, reservations, and providing support as needed.
- Worked with housekeeping and maintenance to meet all guest needs.
- Coordinated with the management team to achieve goals and resolve problems relating to employee performance, office equipment, and work schedules.
Breakfast Attendant/ Front Desk Agent
The Chandler at White Mountains
Bethlehem , NH
2023.01 - 2023.08
- Greeted guests warmly and provided excellent customer service.
- Performed opening or closing duties, such as setting up and breaking down workstations, restocking supplies, and cleaning kitchen equipment.
- Followed all safety protocols set forth by the restaurant's health department regulations.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Trained new staff on breakfast service procedures and customer service standards.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures and with making reservations for guests.
- Resolved and recorded guest comments or complaints, escalating to management for immediate resolution.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Assisted with washing, drying, and folding hotel towels and linens
Cashier/Kitchen Staff Member
Simon's Market
Littleton , NH
2019.09 - 2023.01
- Assisted customers regarding store operations, product information, and order placement.
- Operated cash register efficiently, processed payments by cash, check, credit card, or automatic debit.
- Verified customer age requirement for alcohol or tobacco purchases.
- Communicated effectively with kitchen staff regarding order tickets for accurate delivery times.
- Maintained cleanliness of work areas throughout shift, restocked supplies as needed.
- Prepared a variety of foods and prepped food supplies according to customers' orders.
- Operated, cleaned, and sanitized all kitchen equipment and workstations.
Acting Banquet Captain
Omni Mount Washington Resort
Bretton Woods , NH
2018.09 - 2019.09
- Coordinated with sales and catering teams to understand event requirements and client needs.
- Managed a team of banquet servers, assigning tasks and monitoring performance for quality service.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Facilitated communication between event hosts and staff to ensure smooth operation and guest satisfaction.
- Coordinated setup, execution, and breakdown of banquet events, ensuring seamless operations.
- Maintained operations in full compliance with alcohol service standards and legal requirements.
- Monitored event timelines, adjusting service as needed to align with schedule changes.
- Conducted post-event evaluations to identify areas for improvement and implement corrective actions.
Seasonal Banquet Server
Omni Mount Washington Resort
Bretton Woods , NH
2015.05 - 2018.09
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Served beverages, appetizers, and entrees to guests in an efficient manner.
- Replenished buffet lines with fresh foods as needed.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Stocked server areas with supplies before, during and after shifts.
- Participated in ongoing training to enhance job skills and knowledge.
Kitchen Staff Member
Barclay College - Bear's Den
Haviland , KS
2014.09 - 2018.05
- Prepared a variety of foods according to customers' orders.
- Followed health and safety guidelines for food preparation and service.
- Operated various kitchen appliances throughout shifts.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Assisted in food preparation tasks, such as washing, peeling, cutting, and basic cooking.
- Operated cash registers, credit card machines and other related equipment accurately.
Soda Jerk
Kiowa County Museum & Soda Fountain
Greensburg , KS
2014.09 - 2015.04
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
- Greeted customers and provided menu information.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Prepared various ice cream dishes and custom soda drinks.
- Operated cash register to collect payments from customers.
Restaurant Hostess
Omni Mount Washington Resort
Bretton Woods , NH
2012.12 - 2014.08
- Greeted customers and escorted them to tables.
- Thoroughly collected customers' information for making dining reservations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Breakfast Server
Wayside Inn
Bethlehem , NH
2012.07 - 2012.11
- Greeted guests warmly upon arrival.
- Performed closing duties, such as restocking condiments and cleaning utensils.
- Assisted with setting up dining area prior to opening for service.
- Bussed tables between shifts to prepare for incoming guests.
- Replenished beverages during meals as necessary while monitoring customer satisfaction levels.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Deep-cleaned kitchen area and equipment regularly.
- Washed dishes and used the dishwasher accordingly.
Restaurant Busser
Indian Head Resort
Lincoln , NH
2010.05 - 2012.07
- Ensured that all areas were properly sanitized at the end of each shift.
- Set up buffet tables with appropriate food items according to company standards.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Support serving staff in various tasks needed to be done
Education
Bachelor of Science - Worship Arts
Barclay College
Haviland, KS2018-05
Skills
- Customer Engagement & Service
- Positive and professional
- Phone/Email inquiries & Etiquette
- Organizational abilities
- Knowledge in both Choice and Opera Reservation Software
- Issue Resolution & Handling Complaints
- Mentoring
- Payment Processing & Cash Register Operation
- Ordering & Stocking
- Banquet Coordination/Buffet setup and takedown
- Safe Food Handling & Cleaning/Sanitizing Knowledge
- Restaurant Industry Expertise
Certification
- Serv Safe Certified in 2023
Timeline
Reservations Agent
Omni Mount Washington Resort
2024.04 - Current
Front Desk Supervisor
The Chandler at White Mountains
2023.08 - 2024.04
Breakfast Attendant/ Front Desk Agent
The Chandler at White Mountains
2023.01 - 2023.08
Cashier/Kitchen Staff Member
Simon's Market
2019.09 - 2023.01
Acting Banquet Captain
Omni Mount Washington Resort
2018.09 - 2019.09
Seasonal Banquet Server
Omni Mount Washington Resort
2015.05 - 2018.09
Kitchen Staff Member
Barclay College - Bear's Den
2014.09 - 2018.05
Soda Jerk
Kiowa County Museum & Soda Fountain
2014.09 - 2015.04
Restaurant Hostess
Omni Mount Washington Resort
2012.12 - 2014.08
Breakfast Server
Wayside Inn
2012.07 - 2012.11
Restaurant Busser
Indian Head Resort
2010.05 - 2012.07
Bachelor of Science - Worship Arts
Barclay College
- Serv Safe Certified in 2023
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