Jocelyn Wyman
Lancaster,NH
Summary
Dynamic professional with a proven track record at Omni Mount Washington Resort, adept in enhancing customer experiences and streamlining operations. Excels in team building and de-escalation, demonstrating reliability and a team player mentality. Achieved significant improvements in guest satisfaction and operational efficiency, embodying a commitment to excellence and proactive problem-solving.
Overview
4
4
years of professional experience
Work History
Bellman/Concierge
Omni Mount Washington Resort
07.2024 - Current
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
Sales Associate
Mount Washington Cog Railway
08.2022 - 06.2024
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Hostess
Applebees
10.2023 - 01.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Server
The Profile Club
05.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Hostess/Prep Cook
The Inn At Whitefield
06.2020 - 01.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
White Mountains Regional High School
Whitefield, NH06.2024
Skills
- Team player mentality
- Reliability and punctuality
- Safety policies and procedures
- Heavy lifting
- Phone etiquette
- Training and mentoring
- Team building
Timeline
Bellman/Concierge
Omni Mount Washington Resort
07.2024 - Current
Hostess
Applebees
10.2023 - 01.2024
Sales Associate
Mount Washington Cog Railway
08.2022 - 06.2024
Server
The Profile Club
05.2022 - 08.2022
Hostess/Prep Cook
The Inn At Whitefield
06.2020 - 01.2021
High School Diploma -
White Mountains Regional High School
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