Howard Monroe
Fort Lauderdale,FL
Summary
Proven team player and effective organizer, I excelled at Westin Cleveland Downtown by enhancing guest experiences through upscale hospitality and meticulous luggage handling. Leveraged heavy lifting and guest services skills to maintain a 5-star customer service rating, consistently meeting management's high standards for excellence and security.
Overview
11
11
years of professional experience
Work History
Bellman
Westin Cleveland Downtown
05.2014 - 12.2024
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Learned front office procedures
- Checked guest in and out when busy
- Maintained confidentiality with celebrity guest
- Drive shuttle
- Communicated with front office about arrivals
- Maintained 5 star customer service
- Remained honest about tips with other bellman
- Moved with fast pace while making guest feel welcome
Education
High School Diploma - Business
Germantown High School
Madison, MSSkills
- Team player mentality
- Reliability and punctuality
- Shipping and receiving
- Local directions
- Heavy lifting
- Safety policies and procedures
- Hotel operations
- Guest services
- Phone etiquette
- Training and mentoring
- Team building
- First aid training
- Room deliveries
- Guest relations
- Professional appearance
- Effective organization
- Elevator operation
- Team oversight
- Valet assistance
- Tour guiding
- Guest flow
- Message delivery
- Guest errands
- Laundry pickup
- Claim tickets
- Luggage deliveries
- Upscale hospitality
- Proper luggage handling
- Cash handling experience
- Concierge collaboration
- Suitcase storage
- Luggage transport
Timeline
Bellman
Westin Cleveland Downtown
05.2014 - 12.2024
High School Diploma - Business
Germantown High School
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