Rebekah Patterson
Marietta,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Regional Manager
Mavis Tire
Marietta, United States
11.2020 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Orchestrated positive customer experiences by overseeing every area of locations operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
East Paulding High School
Dallas, GA05.2019
Skills
- Eligibility Evaluations
- Constructive Feedback
- Statistical Data Gathering
- Performance Tracking and Evaluations
- Product and Service Knowledge
- Customer Inquiries
- Closing Procedures
- Directing Team Members
- Employee Coaching and Motivation
- Stage Shows
- Overseeing Employees
- Hiring and Developing
Timeline
Assistant Regional Manager
Mavis Tire
11.2020 - Current
High School Diploma -
East Paulding High School
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