Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Insurance License
Work Availability
Quote
Timeline
BusinessAnalyst

Kimberly Bell

Orange Park,FL

Summary

Driven Insurance Agent with eight years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals. Experienced Licensed Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering eight years of experience and willingness to take on any challenge. Knowledgeable Insurance Specialist adept at selling policies and serving all customer needs. Prepared to apply eight years of experience to new position. Demonstrated to solve problems independently and perform at an optimal level. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Insurance Specialist

GEICO
11.2015 - Current
  • Researched and resolved routine and complex issues.
  • Utilized web portal and Simple Solve to document and track customer account details.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Obtained underwriting approval by completing application for coverage.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Maintained high standards of customer service by building relationships with clients.
  • Followed up on denials, late payments, extensions and other special circumstances.

Risk Management Specialist

Citigroup: Citi Cards
01.2009 - 05.2014
  • Kept operations in line with government regulations by carefully checking documentation.
  • Trained staff in risk management policies and monitored compliance to control company liability.
  • Helped risk management team produce timely reports analyzing data.
  • Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
  • Investigated allegations to check validity and recommend actions to minimize risk.

Education

No Degree - Psychology & Computer Science

West Virginia State University
Institute, WV

Skills

  • Account Management
  • Application Renewal
  • Eligibility Monitoring
  • Web Portals
  • Eligibility Evaluations
  • Eligibility Requirements
  • Reimbursement Processing
  • Enrollment Processing
  • Reading Comprehension
  • Customer Referrals
  • Customer Satisfaction
  • Insurance Coverage Verification
  • Insurance Knowledge
  • Issue Resolution
  • Training Junior Team Members
  • Regulatory Compliance Understanding
  • Patient Account Reviews
  • Maintaining Compliance
  • Payment Plans
  • Documentation Skills
  • Customer Relations
  • Customer Care
  • Confidential Records Management
  • Manage Renewals
  • Update Records
  • Policy Renewals

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved policy issues which led to keeping customers.
  • Achieved results by completing tasks with accuracy and efficiency.

Certification

  • Licensed Insurance Agent - License - 12/2/2015
  • Policies, claims, Underwriting Training - 12/2/2015 to present
  • Boat, Motorcycle, Claims, Underwritin, Boat US/Geico-12/2/2015 to present

Insurance License

Licensed in every state of the USA. 

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Insurance Specialist

GEICO
11.2015 - Current

Risk Management Specialist

Citigroup: Citi Cards
01.2009 - 05.2014

No Degree - Psychology & Computer Science

West Virginia State University
Kimberly Bell