Summary
Overview
Work History
Education
Skills
Accomplishments
References
Personal Information
Timeline
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Rebekah Podhajecki

Albuquerque,United States

Summary

For over a year, as Teller Supervisor at Sandia Area Federal Credit Union's Westside branch, I've consistently focused on enhancing customer satisfaction through optimized branch operations. My key contributions include proactively resolving customer concerns, ensuring consistent service delivery by upholding rigorous operational standards, and maintaining meticulous accuracy in high-volume transaction processing. I possess comprehensive knowledge of checking, savings, and investment fund accounts, which empowers me to effectively assist customers with their diverse banking needs. I am a highly motivated and adaptable professional, eager to embrace new challenges and contribute positively to dynamic environments.

Overview

10
10
years of professional experience

Work History

Teller Supervisor

Sandia Area Federal Credit Union
, 87120
10.2023 - Current
  • For over a year, I've served as Teller Supervisor at Sandia Area Federal Credit Union's Westside branch, where I've consistently contributed to efficient branch operations and customer satisfaction.
  • Key achievements include proactively resolving customer issues, ensuring consistent service delivery through strict operational standards, maintaining high-volume transaction accuracy, and successfully training new tellers.
  • Collaborated with other departments to ensure smooth workflow processes across branches.
  • Provided coaching and mentoring to individual team members; facilitated team building activities.

Senior Teller

Sandia Area Federal Credit Union
Albuquerque, NM
02.2022 - 10.2023
  • Collaborated with the Teller Supervisor to accurately determine weekly cash requirements, proactively manage orders, and efficiently resolve complex teller-balancing issues.
  • Ensured accurate daily vault balancing, produced comprehensive weekly reports, and effectively resolved customer complaints, maintaining high levels of satisfaction.
  • Attended training sessions to stay current on banking regulations and industry trends.
  • Maintained accurate and compliant operations by consistently applying Credit Union policies for check holds, cash handling, loss prevention, and balancing.
  • Ensured accurate and compliant handling of non-routine teller transactions through authorization and approval, provided overrides within established parameters, and fulfilled additional responsibilities.

Installation support team project coordinator

Lowe’s Home Improvement Call Center
Albuquerque, Nm
03.2020 - 01.2022
  • Enhanced skills in telephone-based customer service.
  • Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • I successfully resolved customer escalations arising from Lowe's process discrepancies, implementing solutions to maintain customer loyalty.
  • Assessed customer feedback in order to continuously improve service delivery processes or procedures.

Tier 1 technical advisor

Concentrix
Rio Rancho, NM
07.2019 - 02.2020
  • Troubleshot system errors, identified root causes, and implemented corrective measures for Mac computer operating systems and iOS devices.
  • Provided technical support via phone, email or chat channels as needed.
  • Conducted regular reviews of security policies and procedures to maintain compliance standards.

Sales Associate

Dollar Tree
Edgewood, NM
06.2015 - 07.2018
  • Conducted inventories on a regular basis to track stock levels.
  • Developed promotional strategies to increase sales volume.
  • Efficiently maintained clean and sanitary restrooms, and thoroughly addressed spills and messes throughout the store.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

Member Consultant I - Banking and Finance

Sandia Federal Credit Union
ABQ, NM
01.2025

IOS Tech Support Certificate -

APPLE
Rio rancho, NM
06-2019

High School Diploma -

New Mexico Military Institute
Roswell, NM, United States
05-2013

Skills

  • Hardworking
  • Dependable
  • Proficient in math
  • Proficient in typing
  • Strong critical thinking
  • Excellent customer service
  • Good scheduling
  • Strong organizational skills
  • Financial analysis
  • Multitasking capacity

Accomplishments

  • Committed to a sport, school club and JROTC for four years of High School.
  • Finished at a High Rank in Flame Guard at New Mexico Military School, handling scheduling, training, and the application process for new recruits in the club.
  • At the University of Dubuque I joined a professional international aviation fraternity that helped aspiring pilots gain connections for jobs.
  • Did six weeks of seasonal work for the Mcall’s pumpkin patch and worked 20+ hours a weekend, and committed my time to them for 4 consecutive seasons.
  • Have been trained to provide technical solutions for Mac computers and ios devices.
  • Comfortable working with computer programs. I have a basic understanding of DOS and can learn new programs for data entry easily. I am also proficient in Microsoft office programs.

References

  • LTC Rhonda Johnson, Student Advisor, New Mexico Military Institute, 101 W. College Blvd, Roswell, NM, 88201, (575) 624-8365
  • Rose Duran, Lowe’s Supervisor, 6301 Jefferson St NE, Albuquerque, NM, 87109, 505-804-1785
  • Martiana Sanchez, Sandia area FCU (B2) Branch manager, (505) 292-6343 ext 1201
  • Olivia Waschezyn, Sandia area FCU (B2) teller supervisor, (505) 292-6343 ext 1209

Personal Information

Date of Birth: 08/21/95

Timeline

Teller Supervisor

Sandia Area Federal Credit Union
10.2023 - Current

Senior Teller

Sandia Area Federal Credit Union
02.2022 - 10.2023

Installation support team project coordinator

Lowe’s Home Improvement Call Center
03.2020 - 01.2022

Tier 1 technical advisor

Concentrix
07.2019 - 02.2020

Sales Associate

Dollar Tree
06.2015 - 07.2018

Member Consultant I - Banking and Finance

Sandia Federal Credit Union

IOS Tech Support Certificate -

APPLE

High School Diploma -

New Mexico Military Institute
Rebekah Podhajecki