Corlene Edlund-Chen
Port St. Lucie
Summary
Dynamic Teller Supervisor at PNC Bank, NA, recognized for enhancing branch performance through exceptional customer engagement and staff training. Proven expertise in cash handling and regulatory compliance, fostering a culture of professionalism and ethics. Successfully resolved complex customer issues, driving satisfaction and loyalty while maintaining meticulous financial records.
Overview
18
18
years of professional experience
Work History
Teller Supervisor
PNC Bank, NA
03.2008 - 10.2025
- Assisted customers with banking transactions, ensuring accuracy and compliance with policies.
- Supported training of new tellers in operational procedures and customer service standards.
- Maintained cash drawer integrity through diligent cash handling and reconciliation practices.
- Collaborated with team members to enhance branch efficiency and improve customer satisfaction.
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Coordinated with other departments to address complex customer issues, resulting in timely resolution.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Boosted overall branch performance by developing strong relationships with customers and providing personalized service.
Education
Master of Science - Acupuncture & Oriental Medicine
National College of Oriental Medicine
Orlando, FL05-2003
High School Diploma -
Maynard High School
Orlando, FL05-1988
Skills
- Cash handling and management
- Customer engagement
- Professionalism and ethics
- Staff training and development
- Staff management
- Regulatory compliance awareness
- Quality control
- Financial record keeping
- Loss prevention
- Cash auditing
Timeline
Teller Supervisor
PNC Bank, NA
03.2008 - 10.2025
Master of Science - Acupuncture & Oriental Medicine
National College of Oriental Medicine
High School Diploma -
Maynard High School
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