Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kapaldip kaur

hicksville,New York

Summary

Dynamic Teller Supervisor with extensive experience at Apple Bank, excelling in cash handling and staff training. Proven track record in enhancing transaction processing efficiency and achieving high customer satisfaction. Strong communicator and problem-solver, adept at cross-selling banking products while ensuring regulatory compliance and operational excellence.

Banking professional prepared to drive teller operations and customer service excellence. Proven history of managing teller teams and optimizing transaction processes. Reliable team player focused on collaboration and achieving results, with strong problem-solving and communication skills.

Experienced with managing teller teams and ensuring operational accuracy. Utilizes leadership skills to enhance customer satisfaction and streamline processes. Track record of maintaining regulatory compliance and fostering collaborative work environment.

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

2025
2025
years of professional experience

Work History

Teller Supervisor

Apple Bank
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
  • Conducted regular performance evaluations for teller staff, identifying areas for improvement.
  • Examined tellers' reports of daily transactions for accuracy.
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
  • Promoted bank's products and services by consistently cross-selling to customers.
  • Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Streamlined teller operations for improved accuracy and efficiency in transaction processing.
  • Improved cross-selling success through targeted training and employee incentives.
  • Educated customers on online banking and mobile banking applications.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Implemented new cash handling procedures to minimize discrepancies, ensuring audit compliance and financial integrity.
  • Cross-sold credit cards, loans and other bank products.

Senior Teller

Citibank, NA
08.2019 - 06.2024
  • Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
  • Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
  • Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
  • Managed overdraft reports and performed audits.
  • Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
  • Streamlined daily operations for improved efficiency by implementing new teller procedures and training junior staff members.
  • Handled foreign currency and performed currency transaction reports.
  • Answered phone and email inquiries on banking products.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Cross-sold credit cards, loans and other bank products.
  • Trained new hires on customer service policies and procedures.

Education

High School Diploma - Arts

Sd College of Arts
India
08.1999

Skills

  • Cash handling and management
  • Customer engagement
  • Professionalism and ethics
  • Staff training and development
  • Cash handling expertise
  • Goal setting and achievement
  • Regulatory compliance awareness
  • Quality control
  • Sales and Cross-selling
  • Consumer banking
  • Banking product sales
  • Financial record keeping
  • Transaction processing efficiency
  • Product sales
  • Risk management
  • Transaction processing
  • Loss prevention
  • Cash auditing
  • Positive attitude
  • Teamwork
  • Customer service
  • Problem-solving
  • Reliable and responsible
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Customer service excellence
  • Active listening
  • Verbal and written communication
  • Cash handling
  • Sorting and filing
  • Workload management
  • Professionalism
  • Vault monitoring
  • Cash drawer reconciliation
  • Balance transfers

Languages

English
Full Professional

Timeline

Senior Teller

Citibank, NA
08.2019 - 06.2024

Teller Supervisor

Apple Bank

High School Diploma - Arts

Sd College of Arts
Kapaldip kaur