Rebekah Poor
Tahlequah,OK
Summary
Well-rounded Insurance Processor masters responsibilities associated with policyholders to facilitate customer satisfaction and insurance company success. Tackles tasks ranging from customer data entry to insurance policy cancellation. Proficient in Microsoft Office, Excel, and CRM systems.
Overview
16
16
years of professional experience
Work History
Data Entry
Greenleaf Nursery Company
Park Hill
01.2018 - Current
- Addressed data discrepancies promptly and accurately.
- Ensured data integrity through systematic validation and regular system testing.
- Optimized data entry workflows for increased efficiency.
- Processed daily invoices with meticulous attention to detail.
- Improved overall database performance and responsiveness.
- Monitored and maintained client information within the Abecas Insight system.
- Contributed significantly to enhancing data entry operational efficiency.
- Consistently met or surpassed all project deadlines.
- Thrived in fast-paced work environments requiring rapid task completion.
- Trained multiple new employees on established data entry procedures.
- Participated in inter-departmental projects focused on data accuracy.
- Enhanced overall data entry accuracy rates for the team.
- Consistently met demanding deadlines for data processing.
- Boosted team productivity through efficient data management.
- Accelerated data entry speed while maintaining high quality.
- Adhered strictly to all company protocols and guidelines.
- Managed sensitive customer data with the utmost care and discretion.
- Increased team efficiency through streamlined data handling.
- Performed regular system tests to ensure operational stability.
- Eliminated redundant processes to optimize resource utilization.
- Managed high-volume data entry assignments with precision.
- Elevated overall data quality across all processed information.
- Communicated effectively with support staff to resolve issues.
- Partnered with department heads on data integrity projects.
Cashier
Bryant's Daylight Donuts
Tahlequah
06.2015 - 09.2017
- Assisted management with accurate price adjustments and updates.
- Improved team efficiency through proactive task management.
- Handled a variety of payment methods, including cash, credit, debit, and gift cards.
- Organized and maintained the appearance of the front-end display area.
- Balanced cash drawers accurately at the end of each shift.
- Managed customer flow and operations effectively during high-traffic periods.
- Trained new hires on established customer service standards.
- Ensured optimal product availability for all customers.
- Recommended and implemented process improvements for operational efficiency.
- Executed store promotions with precision and enthusiasm.
- Managed crowd control effectively during high-traffic events.
- Upsold promotional products to enhance sales and customer satisfaction.
- Maintained accurate records of coupon and discount usage.
- Alerted management immediately to address customer concerns and operational issues.
- Trained new hires on essential store procedures and protocols.
- Ensured consistent restocking of popular items to meet customer demand.
- Resolved customer complaints promptly and professionally.
- Developed strong rapport with regular customers, fostering loyalty.
- Improved efficiency during peak operating hours through effective multitasking.
- Performed daily cash drawer analysis to ensure financial accuracy.
- Administered refunds, returns, and exchanges efficiently and accurately.
- Minimized transaction errors through careful attention to detail.
- Assisted customers in efficiently locating desired products.
- Maintained transaction accuracy during peak business periods.
- Supported inventory management through accurate stock rotation.
- Remembered and accommodated individual customer preferences.
- Collaborated effectively with management on daily operations.
- Adhered strictly to all company policies and procedures.
- Coordinated with the inventory team to ensure product availability.
Renovation crew member
Northeastern Renovations And Windows
Muskogee
08.2012 - 05.2015
- Provided comprehensive home improvement support to clients.
- Applied paint to walls, doors, windows, and outdoor spaces with precision.
- Prepared homes thoroughly for renovation projects.
- Executed post-renovation cleanup to ensure a pristine environment.
- Communicated effectively with customers regarding the renovation process and expectations.
Volunteer
Tahlequah Public Library
Tahlequah
06.2010 - 06.2012
- Assisted the children's program coordinator with crafts and refreshments.
- Organized Box Tops and prepared materials for craft time activities.
- Engaged with parents to inform them about available children's programs.
- Facilitated organized lines and group management during Christmas programs.
Skills
- Expert data entry
- 10-key data entry
- Rapid data entry skills
- Data entry and recordkeeping
Timeline
Data Entry
Greenleaf Nursery Company
01.2018 - Current
Cashier
Bryant's Daylight Donuts
06.2015 - 09.2017
Renovation crew member
Northeastern Renovations And Windows
08.2012 - 05.2015
Volunteer
Tahlequah Public Library
06.2010 - 06.2012