Rebekah Reyes
Princeton,NJ
Summary
Quick-learning professional with a well-rounded background. Adept at understanding audiences and tailoring accordingly, conveying a message creatively and effectively. Recognized as an effective communicator and leader.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
EBSCO Information Services
01.2022 - Current
- I've demonstrated a commitment to advancing my skillset, thoroughly seeking information that aids me in serving the customer and becoming an asset to my colleagues
- I have successfully assisted our customers in multiple markets, effectively communicating and addressing their needs in a timely manner.
Circulation Supervisor
Somerset County Library System
02.2021 - 01.2022
- I've successfully employed an empathetic leadership style in addressing deep-seated workplace problems such as time theft and absenteeism
- I've also hired several exemplary candidates, one of which has gone on to advance in the organization.
Library Assistant
Bucks County Free Library
08.2018 - 02.2021
- Along with customer service and fielding reference questions, I've spearheaded efforts to reach underrepresented segments of our publics through bilingual story times and cultural displays.
Education
Bachelor of Arts - Communications
Southern New Hampshire University
Remote07.2021
Associates of Arts - English
Middlesex County College
Edison08.2015
Skills
- Strong interpersonal skills and emotional intelligence Often defuses agitated individuals Able to adapt writing voice to suit tone and message
- Skilled in handling projects that require a timeline and several steps Able to collaborate with others to meet the goal, or work individually with some guidance
- Well-versed in database research, quickly able to locate and process information within context, and patient enough to delve into queries that require deeper effort
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
- Marketing and communication
- Social Media and Marketing
- Digital Marketing Understanding
Timeline
Technical Support Representative
EBSCO Information Services
01.2022 - Current
Circulation Supervisor
Somerset County Library System
02.2021 - 01.2022
Library Assistant
Bucks County Free Library
08.2018 - 02.2021
Bachelor of Arts - Communications
Southern New Hampshire University
Associates of Arts - English
Middlesex County College
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