Rebekah Saldivar
Yoncalla,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Package Handler (Part-Time)
UPS
Roseburg, OR
05 2024 - 07 2024
- Stack & load packages with care onto the trailers ranging from 150-200 boxes a hour
- Sorted and organized incoming packages for efficient distribution to designated areas
- Safely loaded and unloaded packages onto delivery trucks, ensuring proper handling and care
- Utilized scanning equipment to accurately track and record package information for inventory purposes
- Collaborated with team members to meet daily shipping deadlines and maintain a smooth workflow in a fast-paced environment
Janitorial
YMCA of Douglas County
Roseburg, OR
09.2023 - 05.2024
- Implemented effective cleaning procedures to maintain cleanliness and sanitation of facilities, ensuring a safe and healthy environment for all occupants
- Managed inventory of cleaning supplies and equipment, optimizing efficiency in daily tasks and reducing waste
- Collaborated with team members to prioritize tasks and meet cleaning deadlines, fostering a productive and cohesive work environment
- Conducted routine inspections and maintenance of building systems to identify and address issues promptly, contributing to the overall upkeep of the facility
House Attendant
Seven Feathers Hotel & Casino Resort Crp
Canyonville, OR
06.2023 - 09.2023
- Part time working as a house attendant at the Creekside Hotel
- Cleaning and keeping the rooms clean for the incoming arrival guest
- Inspected rooms for any maintenance issues or damages and promptly reported them to the appropriate department
- Collaborated with housekeeping team members to prioritize tasks and meet daily room turnover goals
Call Center Customer Service Representative
TMS Call Centers
Roseburg, OR
01.2021 - 04.2023
- Company Overview: TMS, we are a multi-company outsource call center
- Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
- Utilized CRM software to accurately document customer interactions and update account information
- TMS, we are a multi-company outsource call center
Health Customer Service Representative
ATRIO Health Plans
Roseburg North, OR
08.2021 - 08.2022
- Working remotely from home full time pivot roll
- Effectively handled inquiries from that were received via telephone practice the HIPAA law for each individual client
- Assisted callers with health plan options and other health care benefits
- Managed a high volume of incoming calls in a fast-paced environment, consistently meeting or exceeding call handling metrics
- Provided support during open enrollment periods by guiding customers through the process of selecting appropriate healthcare plans
- Maintained strict confidentiality regarding patient information according to HIPAA regulations
Front Desk Agent
Quality Inn and Suites
Roseburg, OR
10.2014 - 03.2021
- Greet & check in/out guest, take payments and count the money collected through the night audit
- Answer phones make reservations
- Solve hotel problems and complaints in orderly manner
- Clean and organize lobby and front desk area, occasionally set up breakfast area in the morning
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
- Utilized property management software to update guest profiles, record preferences, and track special requests for future visits
- Trained new front desk agents on standard operating procedures and customer service best practices
Clerical
RS Floors
New Braunfels, TX
08.2006 - 08.2014
- Bookkeeping, helped organize and categorize the receipts taken throughout the year for annual taxes
- Answered phones, set up appointments for job sites, order new supplies for flooring company
- Maintained accurate and organized filing system for important documents, ensuring easy retrieval and efficient record-keeping
- Coordinated office supply inventory management by monitoring stock levels, placing orders as needed, and reconciling invoices with deliveries
Laundry Attendant
TbarM Resort
New Braunfels, TX
04.2013 - 02.2014
- Manage the laundry room full time, Wash, fold & organize mainly sheets and towels
- Assist with housekeeping task
- Operated commercial laundry equipment, including washers, dryers, and ironing machines
- Followed established procedures for washing, drying, folding, and packaging laundry items
- Maintained cleanliness of work area by regularly cleaning machines and removing lint from filters
- Collaborated with team members to prioritize tasks based on urgency and workload demands
Tortilla Maker
Naegelin's Bakery
New Braunfels, TX
01.2011 - 01.2013
- Followed food safety guidelines at all times to ensure the production of safe products for customers
- Developed strong knowledge of different types of flours, yeasts, and other baking ingredients
- Implemented a rotating cleaning schedule to ensure all equipment and work surfaces were regularly sanitized
- Closely monitored oven temperatures and baking times to achieve consistent results across different batches of products
Front Desk Clerk/ Assembly Presser
Comet Cleaners
New Braunfels, TX
11 2009 - 04 2010
- I would take the customers clothes and separate each piece of clothing, depending how they need it to be cleaned
- Performed quality checks on assembled products to ensure they meet company standards
- Resolved XX% of guest complaints independently without escalation to management
Education
High school diploma -
New Braunfels High School
New Braunfels, TX07.2006
General Studies Business Administration -
Umpqua community college
Skills
- Front Desk
- Laundry
- Guest Services
- Night Audit
- Bookkeeping
- Cleaning Experience
- Clerical Experience
- Phone Etiquette
- Multi-line Phone Systems
- Cash Handling
- Microsoft Outlook
- Office Administration
- Microsoft Excel
- Typing
- Office Management
- Microsoft Word
- Merchandising
- Customer service
- Data Entry
- Upselling
- Sales
- Microsoft Office
- Time management
- Hospitality
- Computer Operation
- Accounts Receivable
- Computer Skills
- Windows
- Personal Assistant Experience
- Accounts Payable
- Microsoft Powerpoint
- Management
- Human Resources
- Hotel experience
- Microsoft Access
- QuickBooks
- Payroll
- Telemarketing
- Computer literacy
- Quality Assurance
- 10 key typing
- Remote access software
- Food handling
- Research
- CRM software
- Google Docs
- Leadership
- Negotiation
- Cold calling
- Customer support
- B2B sales
- Telecommunication
- Inside sales
- Medical terminology
Certification
Food Handler Certification
Languages
English
Spanish
Custom
- Sales skills, Proficient, 2021-10-01
- Call center customer service, Completed, 2023-01-01
- Time management skills, Proficient, 2024-04-01
- Front desk agent (hotel), Proficient, 2023-01-01
- Manufacturing fit, Proficient, 2021-09-01
- Call center customer service, Proficient, 2021-04-01
- Work style: Reliability, Proficient, 2021-09-01
- Work motivation, Proficient, 2021-09-01
- Administrative assistant/receptionist, Proficient, 2021-08-01
- Cleaner fit, Proficient, 2023-04-01
- Customer service, Proficient, 2021-08-01
- Technical support, Proficient, 2023-01-01
- Customer focus & orientation, Completed, 2021-04-01
Personal Information
- Relocation: Anywhere
- Availability: Willing to relocate: Anywhere
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Timeline
Janitorial
YMCA of Douglas County
09.2023 - 05.2024
House Attendant
Seven Feathers Hotel & Casino Resort Crp
06.2023 - 09.2023
Health Customer Service Representative
ATRIO Health Plans
08.2021 - 08.2022
Call Center Customer Service Representative
TMS Call Centers
01.2021 - 04.2023
Front Desk Agent
Quality Inn and Suites
10.2014 - 03.2021
Laundry Attendant
TbarM Resort
04.2013 - 02.2014
Tortilla Maker
Naegelin's Bakery
01.2011 - 01.2013
Clerical
RS Floors
08.2006 - 08.2014
Package Handler (Part-Time)
UPS
05 2024 - 07 2024
Front Desk Clerk/ Assembly Presser
Comet Cleaners
11 2009 - 04 2010
High school diploma -
New Braunfels High School
General Studies Business Administration -
Umpqua community college