Summary
Overview
Work History
Education
Skills
Certification
Timeline

Rebekah Scales

Falkville,AL

Summary

Proactive and meticulous in customer service with over 10 years of experience in the auto parts industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.


Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Route sales position. Ready to help team achieve company goals.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Office Manager

MERRIMAN'S GARAGE
11.2021 - Current
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Resolved issues by coordinating with [Department] department.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Maintained computer and physical filing systems.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Defined clear targets and objectives and communicated to other team members.

Secretary

B&G OK TIRE STORE
01.2020 - 04.2021
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Merchandising Specialist

OREILLY'S Auto Parts
11.2017 - 01.2020
  • Organized meetings for up to [Number] staff members to discuss upcoming promotions, key strategies, and tasks.
  • Worked with managers and advertising directors to optimize promotions.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Completed seasonal windows, dressed mannequins, and arranged in-store displays to showcase available products.
  • Maintained clean store by returning items to proper places.
  • Optimized store displays and appearance via strategic merchandising.
  • Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
  • Changed displays to reflect new promotions.
  • Assembled quarter and full-size point of purchase promotional displays.
  • Maintained product inventory and reordered items.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Arranged merchandise in alignment with store planogram.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Supplied daily support to buyer and assistant buyer.
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Tracked and recapped key item performance.

BOX LOADER

UPS
08.2014 - 06.2015
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Maintained clean, orderly work environment free of hazards.
  • Checked accuracy of product packaging and labeling, rectifying any issues.
  • Followed all safety and security protocols to minimize risk of injury.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Assisted in organizing and stocking products in warehouse to support colleagues.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
  • Performed general support clean-up duties and maintained clean work area.
  • Monitored product for quality assurance, raising any issues with managers.
  • Operated scanning equipment to track orders and shipments.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

PACKAGE MACHINE OPERATOR

BUNGE NORTH AMERICA
01.2013 - 03.2014
  • Drilled floors, hung plywood, and applied [Product] to achieve production requirements.
  • Maintained equipment performance by lubricating and cleaning components.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Complied with company and OSHA safety rules and regulations.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Operated multiple machines simultaneously to meet production requirements.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Maintained organized work area by cleaning and removing hazards.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Made sure that products were produced on time and are of good quality.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Inspected finished products for quality and adherence to customer specifications.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Adjusted machines to increase productivity for runs.
  • Operated machining equipment safely with team of operators.
  • Reviewed production schedules and streamlined processes.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Collaborated with other departments to optimize production workflows.
  • Replenished materials and supplies as needed to maintain production.
  • Inspected products and machines to maintain quality and efficiency.
  • Kept detailed production records and identified hold-ups.

Education

GED -

Calhoun Community College, Tanner, AL
05.2008

Skills

  • Budget Administration
  • Credit and Collections
  • Excellent Multitasking Abilities
  • Documentation
  • Customer Relations
  • Billing and Invoicing
  • Mail Handling
  • Cash Flow and Reconciliation
  • Accounts Payable and Receivable
  • Written Communication
  • Handling Complaints
  • Customer Service Management
  • Business Administration

Certification

WORK READY CERTIFICATE.

SILVER LEVEL

DATE AWARDED: 11-27-2012

Timeline

Office Manager - MERRIMAN'S GARAGE
11.2021 - Current
Secretary - B&G OK TIRE STORE
01.2020 - 04.2021
Merchandising Specialist - OREILLY'S Auto Parts
11.2017 - 01.2020
BOX LOADER - UPS
08.2014 - 06.2015
PACKAGE MACHINE OPERATOR - BUNGE NORTH AMERICA
01.2013 - 03.2014
Calhoun Community College - GED,

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Rebekah Scales