Rebekah Velazquez
Sunland Park,NM
Summary
Dynamic professional with a proven track record at Raiz Federal Credit Union, excelling in customer service and problem-solving. Recognized for fostering teamwork and collaboration, I effectively trained staff and implemented process improvements, enhancing operational efficiency. My friendly demeanor and adaptability contribute to a positive work environment and successful team outcomes.
Overview
8
8
years of professional experience
Work History
MSR Senior
Raiz Federal Credit Union
El Paso Tx
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
MSR
Raiz Federal Credit Union
El Paso, TX
07.2022 - 02.2025
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
Pet Care Lead
Petsmart
Las Cruces, NM
03.2020 - 04.2022
- Supervised daily operations, ensuring high standards of pet care and customer service.
- Trained and mentored team members on best practices in animal handling and care.
- Implemented process improvements to enhance efficiency in pet grooming services.
- Managed inventory levels, optimizing stock for pet supplies and products.
Assistant Store Manager
Petsmart
El Paso, TX
09.2018 - 03.2020
- Led team in achieving sales targets through effective staff training and customer engagement strategies.
- Developed and implemented inventory management processes to optimize stock levels and reduce waste.
- Mentored new employees on store policies, product knowledge, and customer service excellence.
- Analyzed sales data to identify trends and recommend strategic promotions to enhance revenue growth.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Hanks High School
El Paso, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
MSR Senior
Raiz Federal Credit Union
02.2025 - Current
MSR
Raiz Federal Credit Union
07.2022 - 02.2025
Pet Care Lead
Petsmart
03.2020 - 04.2022
Assistant Store Manager
Petsmart
09.2018 - 03.2020
High School Diploma -
Hanks High School