Angela Bejar
MSR 2
Las Vegas
Summary
Dynamic professional with a proven track record at Liberty Dental Plan, excelling in customer service and conflict resolution. Recognized for enhancing team productivity through effective leadership and training initiatives. Skilled in Microsoft Office and adept at multitasking, I thrive in fast-paced environments while maintaining a friendly, positive attitude.
Overview
6
6
years of professional experience
1
1
Language
Work History
MSR 2
Liberty Dental Plan
09.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Front Desk Receptionist
Apex Medical Center
03.2022 - 09.2022
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Supervisor
First Service Residential
03.2020 - 02.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Education
Associate of Science - Medical Coding And Billing
Ultimate Medical Academy
Clearwater, FL03-2022
High School Diploma -
Legacy High School
Las Vegas, NV 05.2001 -
Skills
Customer service
Friendly, positive attitude
Microsoft office
Problem-solving
Flexible and adaptable
Multitasking
Dependable and responsible
Organization and time management
Supervision and leadership
Timeline
MSR 2
Liberty Dental Plan
09.2022 - Current
Front Desk Receptionist
Apex Medical Center
03.2022 - 09.2022
Supervisor
First Service Residential
03.2020 - 02.2021
High School Diploma -
Legacy High School
05.2001 -
Associate of Science - Medical Coding And Billing
Ultimate Medical Academy