Charissa L. Newpher
Hershey Federal Credit Union
Ephrata
1
Certification
21
years of professional experience
Results-driven professional with a strong focus on customer service and team collaboration. Proven expertise in leading diverse teams and managing tasks efficiently, consistently exceeding customer expectations. Committed to enhancing team performance and supporting organizational growth through adaptability and reliability.
Work History
MSR 2
7 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
MSR National Branch
1 Year 7 Months- Served customers by assisting clients across the USA and internationally. Ran reports and engaged with member requests through online and text banking. Opened new accounts and conducted background checks and OFAC screenings. Supported HSA accounts, distributions, and contributions with the OPS team. Responded to phone calls to address member requests and provide necessary banking information.
- Provided customer service to clients across USA and worldwide. Ran reports, engaged in member requests through online banking and text banking. Opened new accounts via online banking, conducted background checks and OFAC compliance. Assisted with HSA accounts, distributions, and contributions in collaboration with OPS team. Handled phone inquiries to fulfill member requests and deliver necessary banking information.
- Executed wire requests to facilitate fund transfers and wires via national and internationally.
- Received numerous Happy Grams recognizing outstanding performance and contributions to team morale.
Garden Center Associate
6 Months- Maintained cleanliness and organization of the garden center, processed sales, handled cash transactions, assisted with deliveries, and set up seasonal events.
- Supported various tasks at the garden center to enhance customer experience.
- Assisted customers with plant selection and care techniques to enhance gardening success.
- Maintained inventory by organizing and restocking plants, tools, and supplies efficiently.
- Provided product information and gardening advice to ensure customer satisfaction and loyalty.
MSR I
1 Year 4 Months- Cash handling, check deposits, helping with shipments, counting the vault, giving great customer service to our members. Learning of cross-selling skills, opening, and closing accounts and CD’s, helping with audits (gift cards). Coordinated with the assistant branch manager to order supplies for the branch. Managed updates to member accounts to reflect current information for members as well as creating credit cards in the branch. Keeping the loan book up to date for the branch.
- Received high recognition for member satisfaction and branch operations from upper management based on member surveys.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Teller 2
1 Year 8 Months- Processed cash transactions in fast-paced branch, managed high-end business accounts, counted vault, checked in cash shipments, audited ATM weekly, audited cash vault daily, provided customer service, handled large cash deposits, balanced cash drawers daily, executed opening procedures, learned closing paperwork under lead teller.
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers in opening accounts, providing information on products and services tailored to needs.
- Maintained cash drawer accuracy through diligent counting and reconciliation at the end of each shift.
Direct Support Professional
2 Years 1 Month- Provided personalized care to individuals with intellectual disabilities, assisted with daily living activities and medication administration, supported clients in community integration and social activities, and ensured a safe, nurturing environment that promoted independence and well-being.
- Developed strong relationships with clients, enhancing their quality of life through dedicated support and advocacy. Implemented individualized care plans, leading to increased client satisfaction and progress toward personal goals.
- Supported daily living activities to enhance individual independence and quality of life.
- Assisted clients with personal care tasks, promoting dignity and respect in all interactions.
- Implemented individualized support plans tailored to client needs and preferences.
Teller 2
1 Year 10 Months- Handled financial transactions and assisted members with account inquiries, ensuring accurate processing and delivering exceptional customer service. I provided exceptional customer service and maintained the confidentiality of member information. Opened and closed the bank with supervisor, managed vault transactions, and cross-sold credit cards and auto loans to enhance member services.
- Accomplishments: During my tenure at the credit union, I was promoted from Teller 1 to Teller 2, which included more responsibilities related to branch operations. Additionally, I successfully opened two different branches in Lancaster County through company expansion.
- Processed customer transactions accurately and efficiently.
- Assisted customers with inquiries regarding account services and products.
- Maintained cash drawer integrity through regular balancing and reconciliation.
Spa and Salon Sales/Esthetician
4 Years 9 Months- Specialized in product line sales and provided exceptional customer service to ensure client satisfaction.
- Provided personalized skincare consultations to enhance client satisfaction and loyalty.
- Performed a variety of esthetic treatments, ensuring compliance with safety and sanitation standards.
- Assisted in maintaining inventory levels for skincare products and tools to support operational efficiency.
Education
High School Diploma
PA Aesthetician License - Aesthetics
- Floral Design Program
Year completion
- Certified Florist
Bookkeeping - Bookkeeping
Skills
Customer service
Data entry
Numeracy skills
Financial reporting
Numeracy
Financial operations
Regulatory compliance
Active listening
Team collaboration
Customer engagement
Certification
- Bookkeeping Training - Current to February 2027
- Tax Training for HandR Block- Current-2026
Timeline
MSR 2
Hershey Federal Credit Union
01.2026 - CurrentRead More
MSR National Branch
Everence Federal Credit Union
01.2024 - 08.2025Read More
Garden Center Associate
Bountiful Acres
02.2022 - 08.2022Read More
MSR I
Trumark Financial Credit Union
09.2020 - 01.2022Read More
Teller 2
Northwest Savings Bank
12.2018 - 08.2020Read More
Direct Support Professional
Excentia
11.2015 - 12.2017Read More
Teller 2
Members 1st Federal Credit Union
10.2010 - 08.2012Read More
Spa and Salon Sales/Esthetician
Destination located at Leola Village Inn & Suite
01.2006 - 10.2010Read More
International Association of Professional Career College
from Certified Florist
Read More
Bucks County Community College
from Floral Design Program
Read More
Lancaster Cosmetology School
PA Aesthetician License from Aesthetics
Read More
CCS
High School Diploma
Read More
HACC
Bookkeeping from Bookkeeping
Read More