Rebekah Zacharias
Pensacola,United States
Summary
Innovative AI Content Writer and Training Specialist with a robust history of success at Abeka. Proficient in leveraging Microsoft SharePoint for collaborative leadership and project management. Demonstrated excellence in developing compelling training materials and spearheading the adoption of a comprehensive knowledge management system, significantly boosting organizational productivity. Expert in merging technical expertise with creative approaches to advance user engagement and amplify team performance.
Overview
8
8
years of professional experience
Work History
AI Content Writer
DataAnnotation
03.2024 - Current
- Craft chatbot interactions to deliver a seamless and positive user experience
- Keep up-to-date with the latest AI and chatbot trends and technologies
- Conduct rigorous testing to ensure the chatbot operates as intended across various scenarios
- Ensure the chatbot provides accurate information and maintains context in conversations
Training and Knowledge Management System Support Analyst
Abeka
08.2021 - 03.2024
- Collaborate with training team to audit training resources
- Create interactive online training courses and other training resources
- Conduct onboarding and integration presentations in person and via video conference
- Audit existing knowledge management system and coordinate with subject matter experts to update appropriately
- Develop a new and improved company-wide knowledge management system using Microsoft SharePoint
- Create sites for leadership resources and training management
- Transitioned to a remote role as of July 2022
Department Training and Special Projects
Abeka
07.2019 - 07.2021
- Lead onboarding and training for members of the leadership team
- Research and write proposals for process improvement
- Update team member knowledge management system
- Assist the manager with special projects
- Identify pain points within the department and create solutions
- Coach team members as called upon
Customer Service Supervisor
Abeka
10.2017 - 07.2019
- Conduct training sessions in-person and remotely to small and large groups of employees from new-hires to director level team members
- Create training materials including training videos and interactive digital courses
- Schedule, monitor schedule adherence, coach, and keep personnel records for team members
- Identify and project training needs
- Conduct one-on-one as well as classroom training sessions
- Identify team member strengths and interests to pair each with the appropriate project/team for his success and the success of the team
- Identify opportunities for process improvement and propose solutions
- Conduct team member coaching and feedback meetings
- Make personal connections and give and receive mentorship
- Assist with and lead special projects
- Advocate for a positive and productive company culture
- Write procedure manuals and communication templates.
Research Team Lead
Abeka
06.2017 - 09.2017
- Identify talent and develop team of researchers
- Train team and delegate assignments
- Review work for quality assurance
- Research academic and financial records to assist with problem-resolution for clients
- Develop and present classroom training presentations
- Assist with special projects
Customer Service Representative
Abeka
01.2016 - 05.2017
- Gain written and verbal communication skills
- Develop professional and team skills
- Research client accounts to assist with problem-resolution
- Receive coaching and training to improve contributions to team success
Education
Master's degree in Educational Leadership and Administration, General -
Pensacola Christian College
08.2020
Bachelor's degree in History -
Pensacola Christian College
01.2017
Skills
- Leadership
- Customer Service
- Training & Development
- Communication
- Microsoft SharePoint
- Microsoft Excel
- Microsoft PowerPoint
- Articulate 360
- Technical Writing
- Creative Writing
Timeline
AI Content Writer
DataAnnotation
03.2024 - Current
Training and Knowledge Management System Support Analyst
Abeka
08.2021 - 03.2024
Department Training and Special Projects
Abeka
07.2019 - 07.2021
Customer Service Supervisor
Abeka
10.2017 - 07.2019
Research Team Lead
Abeka
06.2017 - 09.2017
Customer Service Representative
Abeka
01.2016 - 05.2017
Master's degree in Educational Leadership and Administration, General -
Pensacola Christian College
Bachelor's degree in History -
Pensacola Christian College
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