Rebekah “Leah” Dickerson
Pleasant Hill,MO
Summary
Dynamic support professional with a proven track record at Ray-Pec School District, enhancing operational efficiency and customer satisfaction. Skilled in problem-solving and relationship building, I streamlined office processes and trained new staff, fostering a collaborative environment. Committed to delivering exceptional service while maintaining confidentiality and ensuring compliance with policies.
Overview
6
6
years of professional experience
Work History
Support Staff
Ray-Pec School District
04.2020 - 09.2024
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the school district.
- Answered phone and assisted callers by providing information or directing to appropriate staff member.
- Provided administrative support for various departments, contributing to a smooth operation.
- Resolved inquiries with patience and empathy, fostering positive relationships.
- Communicated on behalf of staff to relay messages and information.
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
- Enhanced customer satisfaction by providing efficient and timely support.
- Streamlined office processes for improved workflow and increased productivity.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
- Collaborated with team members to complete projects on time and within budget constraints.
Cashier
Phillip 66
03.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Psychology
Pennfoster.edu
Butler, MO03.2018
Skills
- Operational efficiency
- Policy enforcement
- Security monitoring
- Capacity planning
- Performance tuning
- Data archiving
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Computer skills
- Active listening
- Adaptability and flexibility
- Relationship building
- Customer relations
- Professional and courteous
- Work Planning and Prioritization
- Self motivation
- Organizational skills
- Risk management
- Market research
Timeline
Support Staff
Ray-Pec School District
04.2020 - 09.2024
Cashier
Phillip 66
03.2019 - 04.2020
Psychology
Pennfoster.edu