Tristen Lydick
Scurry ,TX
Summary
Recovery Advocate where I can utilize my communication, organizational, and problem-solving skills to support individuals in their recovery. With a background in customer service and a strong commitment to teamwork, professionalism and compassionate care, while providing mentorship and support to trainees and RA's to assist in cultivating a positive learning environment. I aim to contribute to a safe and supportive environment while continuing to grow within the field.
Overview
14
14
years of professional experience
Work History
Support Staff
Nexus Family Recovery Center
03.2022 - Current
- Provided emotional support and guidance to clients in recovery.
- Maintained accurate documentation and reporting, accurately completing logs, incident reports, and shift notes.
- Participated in training and educational sessions.
- Utilized computer and communication skills to assist with day-to-day operations.
- Assist with groups & activities
- Promote accountability and structure, helping clients stay on schedule for meals, meetings, educational groups, medication, and chores ensuring consistency and routine.
Server / Cashier
Cheddar's Scratch Kitchen
10.2020 - 03.2022
- Delivered excellent customer service in a fast-paced restaurant environment.
- Took and served orders, processed payments, and assisted guests with needs.
Server / Cashier
Ragin Crab
02.2020 - 10.2020
- Greeted guests, managed take-out and dine-in orders.
- Handled cash and card transactions efficiently.
- Answered phones and prepared to-go orders.
Team Member
Jimmy John’s
08.2017 - 09.2017
- Operated the cash register and prepared food orders.
- Maintained cleanliness and provided customer service.
Sandwich Artist / Cashier
Subway
04.2017 - 05.2017
- Prepared sandwiches, handled transactions, and maintained a clean work area.
Telemarketer / Sales Associate
LA Fitness
11.2016 - 12.2016
- Promoted gym memberships through outbound calls.
- Provided details about promotional offers.
Dispatcher / Customer Service Representative
Atlasta Answering Service
01.2011 - 05.2015
- Answered calls for various businesses and medical providers after hours.
- Relayed messages accurately and efficiently.
Education
High School Diploma -
West Mesquite High School
Mesquite, TX01.2005
Skills
- Customer Service excellence proven ability to deliver outstanding services and build positive client relationships in fast-past environments
- Conflict Resolution, skilled to de-escalate challenging situations with empathy and professionalism to reach constructive outcomes
- Effective Communication & Teamwork, strong interpersonal and written communication, excels in collaborative team setting and cross functional coordination
- Documentation, experienced in completing logs, reports and records with accuracy and attention to detail, ensuring compliance with internal and external standards
- Time management, ability to prioritize tasks effectively and meet deadlines without compromising quality
- Organizational Skills, the ability to manage multiple tasks, prioritize responsibilities, maintaining order, and improving workflow for operational efficiency
- Computer skills, including accurate data entry, effective use of Microsoft Office programs, and working knowledge of industry software
- Training and continuous learning, quick to learn new procedures and technologies, experience in mentoring and supporting new team members
- Crisis Intervention, capable of responding calmly and appropriately to emergency or high pressure situations, ensuring safety and resolution
Timeline
Support Staff
Nexus Family Recovery Center
03.2022 - Current
Server / Cashier
Cheddar's Scratch Kitchen
10.2020 - 03.2022
Server / Cashier
Ragin Crab
02.2020 - 10.2020
Team Member
Jimmy John’s
08.2017 - 09.2017
Sandwich Artist / Cashier
Subway
04.2017 - 05.2017
Telemarketer / Sales Associate
LA Fitness
11.2016 - 12.2016
Dispatcher / Customer Service Representative
Atlasta Answering Service
01.2011 - 05.2015
High School Diploma -
West Mesquite High School
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