Bogdan Milicev
Belgrade,Serbia
Summary
Dynamic administrative professional with extensive experience in high-level tasks, dedicated to ensuring seamless office operations. Proven ability to leverage advanced organizational and time-management skills to effectively support executives and enhance productivity. Expertise in managing confidential information with discretion and professionalism, contributing to a trustworthy and efficient work environment. Committed to fostering a collaborative atmosphere that drives team success and operational excellence.
Overview
19
19
years of professional experience
Work History
Senior Assistant Bar Manager
Royal Caribbean Group
Navigator OTS
10.2022 - Current
- Oversee daily bar operations across multiple venues, ensuring service excellence and compliance with safety standards.
- Lead and develop a team of bartenders and service staff, fostering high morale and productivity.
- Implement operational processes to optimize efficiency, inventory control, and revenue.
- Collaborate with senior management on strategic initiatives to enhance guest experience.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.
Beverage Operation Supervisor
Royal Caribbean International
Adventure OTS - Freedom OTS
02.2015 - 03.2020
- Managed beverage service operations, including stock management, cost control, and staff scheduling. managing all call from different departments, emails, bar inventory and supervising groups and charters.
- Oversees the daily operations of a bar, ensuring exceptional customer service, managing staff, and maintaining inventory while driving business growth and profitability.
Senior Assistant Beverage Manager
Royal Caribbean International
Explorer OTS - Cover Position
01.2017 - 03.2017
- Led beverage operations during Australia itineraries, achieving record revenue, guest satisfaction, and crew engagement.
- Coordinated staff training, inventory management, and customer service standards.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reduced operational costs by identifying areas of inefficiencies and recommending cost-effective solutions.
- Optimized workflow processes by implementing automation tools, significantly reducing manual labor requirements and improving project turnaround times.
General Manager
Legacy Promotion, Belgrade
Belgrade
01.2007 - 01.2017
- Recruiting, training, and supervising bar staff
- Ensuring compliance with licensing, hygiene, and health and safety regulations
- Creating and implementing bar marketing strategies
- Organizing and promoting special events and parties at the bar
- Overseeing the preparation and presentation of beverages to meet set standards
- Resolving customer complaints promptly to ensure customer satisfaction
General Manager
Adrenalin Music & Tattoo Live Fest, Belgrade
Belgrade
01.2010 - 01.2014
- Event & Promotional Management
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Bar Manager
Club Havana, Belgrade
Belgrade
01.2009 - 01.2010
- Managed daily bar operations, staff training, and inventory control for maximum profitability.
- Organized promotional events and brand presentations to boost revenue.
Bar Supervisor / Bartender
Club Voodoo, Belgrade
Belgrade
01.2007 - 01.2009
- Supervised staff, organized promotions, and maintained high service standards.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices to drive continuous improvement within the establishment.
Education
Bachelor of Electronics - Telecommunications
Electrotechnical High School
Belgrade01.1993
Skills
- Leadership & Team Development, Client interaction with a customer service excellence
- Proven ability to lead, motivate, and develop diverse teams to deliver outstanding service and operational excellence
- Skilled in coaching staff to improve performance, fostering a positive and productive work environment, operational management & strategy
- Extensive experience in managing bar operations, including inventory control, cost management, and revenue growth strategies
- Communication & Interpersonal Skills
- Strong communicator with the ability to build effective relationships with staff, suppliers, and customers
- Passionate about developing new cocktails, themed promotions, and marketing strategies to attract and retain customers
- Flexible in dynamic environments, capable of quickly resolving issues to minimize disruptions and maintain service standards
- Integrity & Professionalism, Adaptability & Problem Solving
- Multitasking Abilities and organization
- Decision-making
- Verbal and written communication, Attention to detail, Task prioritization
- Flexibility and adaptability
- Schedule and calendar management, Inventory management, File management
- Teamwork and collaboration
- Effective communication
Languages
English: Excellent (Listening, Speaking, Writing)
Spanish: Basic
German: Intermediate
Timeline
Senior Assistant Bar Manager
Royal Caribbean Group
10.2022 - Current
Senior Assistant Beverage Manager
Royal Caribbean International
01.2017 - 03.2017
Beverage Operation Supervisor
Royal Caribbean International
02.2015 - 03.2020
General Manager
Adrenalin Music & Tattoo Live Fest, Belgrade
01.2010 - 01.2014
Bar Manager
Club Havana, Belgrade
01.2009 - 01.2010
General Manager
Legacy Promotion, Belgrade
01.2007 - 01.2017
Bar Supervisor / Bartender
Club Voodoo, Belgrade
01.2007 - 01.2009
Bachelor of Electronics - Telecommunications
Electrotechnical High School