Microsoft Word, Soft Phone Programs, Scheduling Software
Rebekah M. Johnson
Hagan,GA
Summary
Customer service professional looking for an exciting and challenging remote full-time position. Ideally, I would like opportunities for problem-solving and customer-focused tasks. I have 10+ years’ experience in the Customer Service and Administrative and Clerical field, with 10 of those years in remote work. I enjoy meeting new people, learning new things and I am a quick study. I also possess strong computer and data entry skills.
Overview
10
10
years of professional experience
Work History
REMOTE CSR/TELEPHONE AGENT
SX3 SOLUTIONS / ALL BOOKED UP
12.2019 - 10.2023
- Receiving inbound Sales and Services phone calls, making outbound phone calls related to sales and service, data entry associated with phone or email requests, scheduling sales calls, canceling service appointments, routing complaints, miscellaneous administrative tasks
REMOTE CSR/TELEPHONE AGENT
UHAUL, INC.
07.2019 - 12.2019
- Daily booking rentals for moving vans and equipment, received incentives for add-on sales, and also handled troubleshooting calls
NEW / USED CAR SALES DELIVERY DRIVER
NESMITH CHEVROLET / DURRENCE LAYNE CHEVROLET
02.2017 - 12.2019
- Delivery of new or used automobiles to customers throughout the United States
REMOTE CUSTOMER CARE REP
ASURION CELLPHONE INSURANCE
04.2015 - 06.2016
- Daily processing of insurance claims for AT&T cellphone, smartphone and tablet customers
HOUSEKEEPING DEPT
STATE OF GEORGIA DEPT NATURAL RESOURCES
10.2010 - 04.2015
- Supervised cleaning (5) 2-bdrm cottages located in Gordonia Alatamaha State Park
Education
High School Diploma -
Creston High School
Grand Rapids, MI06.1983
Skills
- WORD
- EXCEL
- POWERPOINT
- OUTLOOK
- TEAMS
Training
- MANAGEMENT SKILLS FOR ADMINISTRATIVE PROFESSIONALS
- TECHNICAL WRITING SKILLS
- BUILDING BETTER WORK RELATIONSHIPS: NEW TECHNIQUES FOR RESULTS-ORIENTED COMMUNICATION
- STRESS MANAGEMENT: FUNDAMENTALS FOR EMPLOYEES
- SELF-DEVELOPMENT: BALANCING YOUR PERSONAL AND PROFESSIONAL LIFE
- BUSINESS WRITING BASICS FOR PROFESSIONALS
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsWork from home optionFlexible work hoursPaid time offHealthcare benefitsPaid sick leave401k matchSoftware
Timeline
REMOTE CSR/TELEPHONE AGENT
SX3 SOLUTIONS / ALL BOOKED UP
12.2019 - 10.2023
REMOTE CSR/TELEPHONE AGENT
UHAUL, INC.
07.2019 - 12.2019
NEW / USED CAR SALES DELIVERY DRIVER
NESMITH CHEVROLET / DURRENCE LAYNE CHEVROLET
02.2017 - 12.2019
REMOTE CUSTOMER CARE REP
ASURION CELLPHONE INSURANCE
04.2015 - 06.2016
HOUSEKEEPING DEPT
STATE OF GEORGIA DEPT NATURAL RESOURCES
10.2010 - 04.2015
High School Diploma -
Creston High School
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