Karinna Hedrick
Summary
Proficient in patient care and administrative support within healthcare settings. Demonstrated ability to manage appointment scheduling, maintain accurate medical records, and assist patients effectively, contributing to a streamlined office environment and enhanced patient experiences.
Overview
22
22
years of professional experience
Work History
CSR Agent
Verida
Washington
04.2026 - 06.2026
- Answered incoming calls promptly, resolving customer inquiries to enhance satisfaction.
- Greeted customers, delivering prompt and courteous service to create a welcoming environment.
- Communicated effectively both verbally and in writing, ensuring clarity and understanding in customer interactions.
Medical Assistant
Indiana Comprehensive Treatment Center
Indianapolis
03.2024 - 06.2024
- Company Overview: Acadia Healthcare
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted back office patient processes to reduce office wait times.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Labeled specimen containers with patient information accurately and legibly.
- Conducted quality control checks on equipment regularly.
- Processed specimens to ensure accurate results.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Assisted in training new employees on proper phlebotomy techniques.
- Interacted with patients to gather and record data prior to blood draws.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Acadia Healthcare
Medical Assistant
Community Health Network
Indianapolis
10.2023 - 02.2024
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Documented notes during patient visits.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Responded to patient callbacks and phone-in prescription refill requests.
- Incorporated outside records into charts and EHR.
- Prepared treatment rooms for patient examinations.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
Medical Assistant
Indiana University Health Physicians
Indianapolis
08.2022 - 09.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Inspected equipment to ensure proper working order prior to use on patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Community Health Worker
Professional Management Services
Indianapolis
08.2021 - 08.2022
- Provided health education to clients about nutrition, physical activity and disease prevention.
- Conducted home visits to assess the health needs of patients and their families.
- Assisted with patient referrals to appropriate community resources.
- Maintained accurate records of patient data in a secure electronic database.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
State Eligibility Consultant
FSSA
Indianapolis
12.2017 - 08.2021
- Determine whether or not applicants for various programs meet the necessary qualifications.
- Work with government aid, especially in the health care industry, like Medicare or Medicaid.
- The job involves fact checking, record keeping, and advocacy on behalf of their clients.
Family Case Manager
DCS
Indianapolis
07.2012 - 08.2019
- The purpose of the Family Case Manager position is to protect children from abuse and neglect, maintain or reunify families whenever possible and locate a permanent home or independent living when needed for children unable to be reunited with their families.
Cashier
CVS Pharmacy
Indianapolis
07.2004 - 08.2011
- Ringing up purchases, processing payments, handling customer issues, and answering questions about products, policies and services.
Education
Master of Science - Healthcare Administration
South University
Savannah, GA06-2026
Business Management -
Grace College
Winona Lake, INHealthcare Support -
Ivy Tech Community College
Indianapolis, INMedical assisting -
Ivy Tech Community College
Indianapolis, INGeneral Studies -
Decatur Central High School
Indianapolis, INSouth University Savannah
GASkills
- Administrative & clerical
- Microsoft Outlook
- Customer service
- PowerPoint
- Data entry
- Word
- Patient care
- Schedule appointments
- Phlebotomy
- CPR
- Scheduling
- EKG
- Answer phones
- Medical terminology
- Excel
- Microsoft Office
- Website/event coordinator
- Interviewing for Health Coverage & Cash Assistance
- Data Entry
- Patient-Focused Care
- Patient Scheduling
- Case Management
- Documentation and Recordkeeping
- Medical Records Management
- Understands Medical Procedures
- Medical Terminology Knowledge
- Patient Relations
- Sterile Technique
- Vital Sign Monitors
- Restocking Lab Supplies
- Understanding of Medical Laws
References
- Brent Lankford, Field Training Manager, CVS Pharmacy, 317-412-6792, 401-216-0216, Hansel.Lankford@CVSHealth.com
- Mary Merkel, Adj. Professor Human Anatomy, 317-753-7131, Mmerkel@ivytech.edu
- Shawntoya Jennings, State Eligibility Manager, 317-671-1569, Shawntoya.jennings@fssa.in.gov
- Rodnie Bryant, RAPT Coordinator Supervisor, 317-800-8447, Rodnie.bryant@dcs.in.gov
- Danielle Cave, Family Case Manager Supervisor, 317-696-4010, Danielle.cave@dcs.in.gov
Activities
- Honors Society - This designates you as an accomplished student, and opens up the doors to exclusive partnerships, networking and scholarship opportunities.
- Member, Alumni Association
Timeline
CSR Agent
Verida
04.2026 - 06.2026
Medical Assistant
Indiana Comprehensive Treatment Center
03.2024 - 06.2024
Medical Assistant
Community Health Network
10.2023 - 02.2024
Medical Assistant
Indiana University Health Physicians
08.2022 - 09.2023
Community Health Worker
Professional Management Services
08.2021 - 08.2022
State Eligibility Consultant
FSSA
12.2017 - 08.2021
Family Case Manager
DCS
07.2012 - 08.2019
Cashier
CVS Pharmacy
07.2004 - 08.2011
Master of Science - Healthcare Administration
South University
Business Management -
Grace College
Healthcare Support -
Ivy Tech Community College
Medical assisting -
Ivy Tech Community College
General Studies -
Decatur Central High School
South University Savannah