REBEKHA PERSAUD
Manchester,BVI
Summary
A trustworthy, ethical, discreet, well organized individual with an attitude of self-motivation, creativity, and initiative to achieve goals. A worker with confidence and an inspiring personality. I am a very quick learner and a self-starter. Technically proficient in Microsoft Word, Excel, Power Point, Outlook Email and QuickBooks. A very quick learner of new computer systems/software. Excellent in multi-tasking and working under pressure.
Overview
13
13
years of professional experience
Work History
Service Coordinator/Admin Assistant/Asst. Fleet Planner
Marine Max Vacations Ltd.
08.2022 - Current
- Assist with departmental expenses and P-Card submissions
- Process and track PO's in connection with work orders
- Maintain service personnel certification logs to ensure departmental compliance
- Payroll for all staff including Captains & Chefs
- Responsible for paying Vendors ensuring the company is up to date and in good standing with all expenses
- Making sure yachts are in full compliance for charter
- Assist with deliveries, Sail Clear etc
- Assign skippers and cooks
- Supervise staff and discipline where needed
- Maintain contact and communication logs daily
- Collect promptly charter debriefs and forward to the email group immediately
- Assign Techs to turnaround boats to prepare for next charter
- Schedule appointments for vendors, haul outs and outside contractors
- Utilize G2 to update work orders with technical notes, parts status and job completion
- Routinely follow up on parts needs, arrivals and returns for warranty
- Maintain accurate organized files for each vessel
- Maintain 'boat boards' with updated work orders continuously
- Draft email for warranty submission
- Provide prompt, detailed and timely flow of all paperwork
- Any other duties assigned.
Operations Planning Coordinator
The Moorings
03.2020 - 08.2022
- Preparing and issuing a planning report spreadsheet detailing yacht starts, ends, guest arrivals and yacht preparation
- Liaise with all Global bases to ensure guests demands and requests are fulfilled
- Responsible for fishing licenses
- Responsible for yacht changes and notifying base of such
- Local/Staff bookings
- Assist chase call team
- Assist Crewed-Yacht Team
- Weekly Planning meeting with all Manager's to ensure base is Coordinated correctly
- Maintaining the skipper and cooks roster and friendly skipper program
- Assisting Technical Team with yacht maintenance
- Blocking boats with problems ensuring that charters are moved around for accommodating block
- Assist with preparing Cruising Permits and National Parks Permits
- Assist with yacht licenses
- Assisting with boat deliveries to different bases
- Scheduling TA schedule for cleaners and technical team and liaising with cleaning/technical supervisor ensuring boats are prepped and charter ready on time
- Perform all tasks above with yacht planning using the Extranet and Triton Softwares
- Assisting Finance team
- Assistance with other administrative tasks as required.
Customer Service/Concierge
Virgin Charter Yacht
10.2017 - 02.2020
- Reservations
- Responsible for all the operations of guest arrival and departure(flights, ferry, water taxi, land taxi)
- Assist guests with provisions, water toys etc
- Accounts Payable
- Accounts Receivable
- Provide excellent Customer Services
- Provide excellent Concierge Services
- Assist guests with their itinerary and also plan their itinerary
- Liaise with operations when there is a technical issue and ensure it doesn't affect guests
- Responsible for the overall operations of the telephone system, emails etc
- Ensuring all boats are registered and up to date with Shipping Registry and Conservation & Fisheries
- Creating boat schedules and ensuring the log is up to date for all staff members
- Responsible for booking captains and chefs and maintaining the captains/chefs log for staff
- Liaise with captain and chef with guests preference sheets etc
- Boat Inspection after interior and exterior cleaner finishes to ensure cleaning is up to standard for arriving guests
- Inventory of boats
- Handles National Parks and Cruising Permits, boat phone, navigation/hazard charts, boat file etc
- All other duties assigned by Owner
- Ensure all boats are refueled
- Ensuring all my chartered guests leave the B.V.I
- With a smile.
Resort Host/Concierge
Scrub Island Resort, Spa & Marina
10.2016 - 09.2017
- Check In/Check out Guests (Resort and Marina)
- Maintaining and tracking the second effort log
- Responsible for the overall operation of the resort telephone system
- Prepare registration cards and key packets for arriving guests
- Liaising with B.V.I
- Courtesy and Romney Assoc
- For all arriving and departing guests
- Liaising with all departments within the Resort
- Provide Concierge Services
- Provide Customer Services
- Bookkeeping
- Accounts Receivable
- Office Procedures
- PBX
- All other duties assigned by Manager.
Medical Billing/Admission Officer
B.V.I. Health Services Authority
02.2014 - 09.2016
- Register new patients and Issue health cards
- Admit/Pre-Admit patients for Surgery etc
- Pre-Certify patients before doing procedures and ensure it's approved
- Data Entry
- Prepare insurance forms for payments
- Cash in emergency, pharmacy and main cashier booth using Cellma finance system
- Answer all queries about the authority
- Prepare billing sheets
- Prepare medical bills for patients leaving the wards
- Make rounds in the hospital to ensure all patients are registered and ensure all are pre-certified or paid by cash
- Scan documents
- Interact with all insurance companies and doctors to ensure they have/complete Medical Reports etc
- About patients
- Provide administrative support for the Finance Department when necessary
- Complete all other duties that are assigned by the Finance Manager
- Assists with Road Town Clinic with registration and process immigration clinic etc.
Clerk Typist/Insurance Secretary
Social Security Board
11.2011 - 02.2014
- Types standard forms used for Benefit Claims and submits letters along with related cheques for approval of the Insurance Administrator
- Performs typing a clerical duties for the Insurance Administrator; this involves: Typing letters, correspondences and memorandum
- Screening telephone calls and dealing with inquiries
- Maintaining a proper filing system
- Photocopying documents and sending facsimiles as instructed
- Scanning all claims and cheques into the scanning system
- Types contribution summaries; as well as monthly letters to delinquent employers
- Type's inspector's monthly reports
- Prepares and dispatches Age Notification letters and follow-up as necessary to ensure response
- Investigates cheques for Benefit payments
- Liaises with the Benefits Supervisor accordingly
- Update ALL pensioners' addresses, increase letters etc
- Performs receptionist duties
- Performs other related duties which may be assigned from time to time
- Access confidential information within the scope of duties and deny such access to unauthorized personnel
- Keep Attendance Reports on staff within the Benefits/Inspectorate Department
- Assist the Insurance Administrator with the upcoming year budget.
Education
Certificate of Service Excellence -
B.V.I. Tourist Board
08.2020
High School Diploma -
Elmore Stoutt High School
Tortola, BVI06.2008
Skills
- Microsoft Word
- Excel
- Power Point
- Outlook Email
- QuickBooks
- Multi-tasking
- Working under pressure
- Digital Photography
- Auto Mechanics
- Cosmetology
References
Available upon request.
Timeline
Service Coordinator/Admin Assistant/Asst. Fleet Planner
Marine Max Vacations Ltd.
08.2022 - Current
Operations Planning Coordinator
The Moorings
03.2020 - 08.2022
Customer Service/Concierge
Virgin Charter Yacht
10.2017 - 02.2020
Resort Host/Concierge
Scrub Island Resort, Spa & Marina
10.2016 - 09.2017
Medical Billing/Admission Officer
B.V.I. Health Services Authority
02.2014 - 09.2016
Clerk Typist/Insurance Secretary
Social Security Board
11.2011 - 02.2014
Certificate of Service Excellence -
B.V.I. Tourist Board
High School Diploma -
Elmore Stoutt High School
Similar Profiles
Hannah LackrajHannah Lackraj
Jr Accountant at Northrop & Johnson/Marine MaxJr Accountant at Northrop & Johnson/Marine Max
Zachary CarterZachary Carter
Marine Technician at Marine MaxMarine Technician at Marine Max
Dauren KishibekovDauren Kishibekov
MME E-Commerce Sales Lead at Max Marine Electronics Inc.MME E-Commerce Sales Lead at Max Marine Electronics Inc.