Rebekka Sampson
Idaho Falls,ID
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Manager
Longhorn Steakhouse
10.2020 - 08.2023
- Managed and motivated team members to be productive and engaged in work. Provided continuous training and development to create a cross-trained, efficient team.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments. Review P&L reports to further identify areas of opportunity.
- Controlled costs to keep business operating within budget and increase profits. Also in control of daily bank drops, change funds, ect.
- Developed and maintained relationships with vendors through account development.
- Established team priorities, maintained schedules and monitored performance.
- Participated in quality assurance practices for each station in the restaurant. Developed a working knowledge of every station in the restaurant.
- Resolved team member and guest conflicts, actively listening to concerns and finding appropriate middle ground.
Bartender, Server, Professional
Olive Garden
02.2017 - 10.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served high guest volume during special events, nights, and weekends.
- Resolved guest complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated relationships with guests to help create a loyal one.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Education
High School Diploma -
Bonneville High School
Idaho Falls, ID05.2008
Skills
- Positive Learning Environment
- Configuration and Management
- Schedule Oversight
- Issue and Conflict Resolution
- Supplier Relations
- Team Leadership
- Guest Satisfaction
- Waste Reduction
Timeline
Manager
Longhorn Steakhouse
10.2020 - 08.2023
Bartender, Server, Professional
Olive Garden
02.2017 - 10.2020
High School Diploma -
Bonneville High School
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