Rebel Johnson-Mazar
McAlester,OK
Summary
Dynamic professional with extensive experience in collection and dispatching. Recognized for strong interpersonal communication and team leadership skills, driving operational improvements and delivering exceptional customer service.
Overview
18
18
years of professional experience
Work History
Toll Collector
American Staffing Inc
08.2021 - 11.2024
- Operated toll collection systems efficiently, ensuring accurate collection of monies and change transactions at all times.
- Assisted in maintaining smooth traffic flow by providing clear instructions to drivers.
- Monitored and reported equipment malfunctions to ensure prompt repairs and minimize downtime.
- Trained new team members on toll collection procedures and customer service standards.
Scheduling Specialist Dispatcher
Squires Lumber Yard
08.2020 - 05.2021
- Coordinated daily scheduling of deliveries to optimize workflow and resource allocation.
- Managed inventory tracking systems to ensure accurate availability of materials for projects.
- Communicated effectively with clients and suppliers to confirm delivery timelines and resolve issues.
- Implemented process improvements, enhancing efficiency in scheduling operations across the organization.
Lead Collection & Billing Specialist
Petersen Dean Roofing and Solar
02.2017 - 07.2020
- Processed invoices and billing statements using industry-standard software to ensure timely payments.
- Resolved billing discrepancies, enhancing customer satisfaction through effective communication and problem-solving.
- Coordinated with project managers to verify contract terms, ensuring accurate billing for services rendered.
- Monitored accounts receivable aging reports, implementing strategies to reduce outstanding balances efficiently.
Customer Service Representative
Blue Mountain Construction Group
08.2015 - 02.2017
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions in CRM software to ensure accurate follow-up.
- Collaborated with project teams to address client concerns and facilitate timely resolutions.
- Trained new staff on customer service protocols and best practices for enhanced team performance.
Customer Service Representative & Dispatcher
Accurate Heating And Air Conditioning
05.2007 - 08.2015
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed scheduling and dispatching of HVAC technicians for timely service delivery.
- Trained new team members on customer interaction protocols and service standards.
- Utilized CRM software to track customer interactions and maintain accurate records.
Public Safety Dispatcher
Marin County Sheriff's Department
11.2006 - 05.2007
- Coordinated emergency response efforts among law enforcement, fire, and medical services.
- Managed multi-line phone systems to efficiently handle incoming emergency calls.
- Provided timely and accurate information to first responders during critical incidents.
- Developed training materials for new dispatchers to enhance onboarding processes.
Education
High School Diploma -
Tomales High School
Tomales, CADispatching Certificate - Public Safety Dispatching
Napa College
Napa, CA05-2005
Associate of Science - Administration in Justice
Mendocino College
Ukiah, CA05-1993
Skills
- Multitasking proficiency
- Dependability
- Money handling
- Interpersonal communication skills
Timeline
Toll Collector
American Staffing Inc
08.2021 - 11.2024
Scheduling Specialist Dispatcher
Squires Lumber Yard
08.2020 - 05.2021
Lead Collection & Billing Specialist
Petersen Dean Roofing and Solar
02.2017 - 07.2020
Customer Service Representative
Blue Mountain Construction Group
08.2015 - 02.2017
Customer Service Representative & Dispatcher
Accurate Heating And Air Conditioning
05.2007 - 08.2015
Public Safety Dispatcher
Marin County Sheriff's Department
11.2006 - 05.2007
High School Diploma -
Tomales High School
Dispatching Certificate - Public Safety Dispatching
Napa College
Associate of Science - Administration in Justice
Mendocino College