Customer Service Travel/Flight Services Highly skilled professional with a proven track record in talent development, conflict resolution, and fostering inclusive team environments. Known for exceptional empathy and a talent for nurturing others' growth and potential. Experienced in leadership and strategic roles where I drive impactful change and promote organizational harmony. Adept at leveraging deep intellectual insights to innovate and solve complex challenges. Seeking to apply my strengths in coaching, mentoring, relationship building, and strategic leadership to drive growth and success in students and their Education
Hi, I’m
Rebel Voss
Lake Dallas,TX
Summary
Overview
16
years of professional experience
1
Certification
Work History
Lake Dallas ISDLake Dallas, TX
Paraprofessional
09.2022 - Current
Job overview
- Texas Education Agency Certified educational aide assisting meaningful curriculum in a "leader in me lighthouse" safe, positive and caring Title 1 elementary and currently in my 3rd year in secondary education at the High School level
- Created and maintained positive relationships with students, parents, and colleagues.
- Maintained accurate records of student grades and academic progress reports.
- Supervised small groups of students during instruction time.
- Provided guidance to students in the classroom setting.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Monitored student progress and provided feedback to teachers and parents.
- Maintained accurate records of student attendance, grades, and progress reports.
- Ensured that all safety regulations were followed in the classroom environment.
- Participated in parent and teacher conferences to discuss student progress and challenges.
- Collaborated with special education staff to develop Individualized Education Plans.
- Monitored student attendance records and reported any discrepancies to appropriate personnel.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Assisted teachers with planning and preparing lessons for students.
- Attended professional development workshops related to job responsibilities.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Helped implement behavior management strategies for individual students.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Supported students throughout academic instruction and assignments.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Applied positive reinforcement to redirect negative behaviors.
- Managed classroom technology and assisted students in using educational software.
- Supported classroom teacher with daily instruction and management of student activities.
- Facilitated communication between students, teachers, and parents.
- Monitored student progress and provided feedback to lead teacher.
- Participated in IEP meetings and contributed to the development of educational plans.
- Monitored computer usage and assisted students with hardware and software issues.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
Denton ISDDenton, TX
Paraprofessional
09.2019 - 09.2022
Job overview
- Special Education Communication classroom teachers assistant
- Assist in preparing, organizing, implementing and instructing the materials, schedules, technology, and curriculum to support various learning styles, behaviors, and sensory needs specific to each students IEP/504 plan
- Attend to student's personal needs, monitor health issues, assist with the use of augmentative technology, and create an environment that best supports each student's learning and success
- Understand, follow and support student specific learning styles, challenges, communication, behavior, social interaction, transitions, plans and therapies
- Document data and communicate with team and families on daily progress, goals, achievements, as well as any possible challenges, emotions, or behaviors encountered, and the strategies implemented with supportive outcomes to assure students success
- Comply to state/federal and district regulations, in accordance to department and district policy and procedures assuring that each student is encouraged to learn in a safe and positive environment
AMERICAN AIRLINESFort Worth, TX
Customer Service Reservation Agent
03.2008 - 09.2013
Job overview
- Home Based Reservation Agent providing a wide variety of travel related services to American Airlines customers
- As first point of contact, respond to caller's inquiries in all airline, or reservation related ventures both domestically and internationally
- Provide schedules, fares, and flight information to our customers in a manner that meets the standards of high customer service
- Create reservations and tickets for travel, including account management, corrections and advisement
- Efficiently and effectively handle a large call volume in a challenging and fast paced Climate
Education
University of North Texas
Continuing BA in Interdisciplinary Studies from Interdisciplinary Studies
12.2007
University Overview
Tarrant County College
Associate
12.1997
University Overview
Skills
- Sales & Marketing
- Special Education
- Classroom Management
- Customer Service
- Data Management
- Teacher Support
- IEP compliance
- Differentiated Instruction
- Classroom support
- Classroom Organization
- Effective Communication
- Learning Strategies
- Behavior Management
- Data Collection
- Teacher Support and Collaboration
- Behavior improvements
- Life Skills Training
- Teacher Assistance
Certification
- Paraprofessional Certification, 08/2018, 07/2024
- Paraprofessional 2 instructional aide
Additional Information
Additional Information
- CORE COMPETENCIES Travel Arrangements
- Customer Service
- Office Administration GDS_-Sabre/AAcorn Online Marketing
- Liaise with Senior Leadership Multitasking Detail Oriented
- Data Management & Reports COMPUTER SKILLS & CERTIFICATIONS Microsoft Outlook, Office, Word and Excel, Sabre/AAcorn, Adobe Photoshop and Adobe Illustrator google services
- 2019-2024 REGION 11 COMPLIANCE
- Section 504 - Anaphylaxis and Epinephrine Use - Internet Safety - ADA Compliance
- for Online Content - FERPA: Family Educational Rights & Privacy Act - Texas
- Educator's Code of Ethics – Copyright - Teen Dating Violence & Abuse - Child Abuse
- & Maltreatment - Suicide Prevention - Bullying Prevention - Bloodborne Pathogens -
- Sexual Harassment
- ACHIEVEMENTS
- • President of MOMs Club of Lake Cities 501C national organization 2011-2013
- Vice President 2010-2011
- • American Airlines SRO/HBR Customer Service Award February 2009
- Co-Founder / Board member / lifetime advisor at Sanger Saddle Club 2020-2023
- Board member 2017-18 / 2020-2021 at Denton round up clubs
- 2022 rodeo royalty organizer at rodeo Gainesville & sponsorship committee team
- 2020-2023 National Association of Riding Clubs and Sheriffs Posse Rules Committee representing division 17
Assessments
Assessments
Customer Service Skills, Proficiency, 09/2018Personal Information
Personal Information
Title: ParaprofessionalTimeline
Paraprofessional
Lake Dallas ISD
09.2022 - Current
Paraprofessional
Denton ISD
09.2019 - 09.2022
Customer Service Reservation Agent
AMERICAN AIRLINES
03.2008 - 09.2013
University of North Texas
Continuing BA in Interdisciplinary Studies from Interdisciplinary Studies
Tarrant County College
Associate
- Paraprofessional Certification, 08/2018, 07/2024
- Paraprofessional 2 instructional aide
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