Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Specialist
Virtual Consult Md
02.2023 - Current
Facilitated communication between patients, families and other healthcare providers.
Monitored patient progress throughout their course of treatment and reported any changes or issues to the attending physician.
Educated patients on disease prevention strategies and lifestyle modifications that can help manage their condition.
Collaborated with other healthcare professionals to coordinate care for patients.
Referred patients with serious medical conditions and emergencies to hospital for immediate care.
Medical Management Specialist
Concentra Urgent Care
05.2023 - 02.2024
Provided health education to patients, families and colleagues.
Recorded patients' medical history, vital statistics and test results in electronic medical records.
Examined patients and recorded medical histories to use in health assessments and help determine conditions.
Ordered laboratory tests and imaging scans to complete further investigations.
Consulted with specialists and referred patients for more advanced support based on individual needs.
Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
Managed the development of new programs related to medical management activities.
Atlanta Marriott Marquis
Front Desk Assistant
09.2021 - 01.2023
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Answered telephones and greeted visitors to assist, answer questions and direct.
Coordinated work across departments to keep teams on track with company goals.
Front Office Assistant/ MA
Hillside Hospital
12.2019 - 01.2023
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Answered office phone and emails to schedule appointments, answer questions and document information.
Personal Care Coordinator
Brookdale Assisted Living
08.2018 - 04.2021
Developed and implemented individualized care plans for clients, based on their needs and preferences.
Conducted assessments of client's physical and emotional health, medical histories, and living conditions to create tailored care plans.
Created a safe environment for clients by monitoring medications, providing companionship and administering basic first aid when needed.
Front Desk Receptionist
Sunrise Senior Living
09.2017 - 08.2018
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Supervisor
Burlington
09.2017 - 07.2018
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Certificate - Dental Assistant
Everest Institute
Gardena, CA
07.2014
Skills
Management
Inventory and supply management
Understands medical procedures
Charting expertise
Patient scheduling
Customer service
Multitasking and Prioritization
Understanding Customer Needs
Customer Service
Efficient and Detail-Oriented
Education
true
Certification
PCA ( Patient Care Associate)
CPR
BLS
Timeline
Medical Management Specialist
Concentra Urgent Care
05.2023 - 02.2024
Medical Specialist
Virtual Consult Md
02.2023 - Current
Atlanta Marriott Marquis
Front Desk Assistant
09.2021 - 01.2023
Front Office Assistant/ MA
Hillside Hospital
12.2019 - 01.2023
Personal Care Coordinator
Brookdale Assisted Living
08.2018 - 04.2021
Front Desk Receptionist
Sunrise Senior Living
09.2017 - 08.2018
Supervisor
Burlington
09.2017 - 07.2018
Certificate - Dental Assistant
Everest Institute
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