Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Recarzha Jackson

Montgomery,Alabama

Summary

Secure a position where both my knowledge and experience can be used to create growth and future business opportunities. I am reliable, punctual and successfully handles fast-paced work. Proven willingness to take on any task to support a team and help a company succeed.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technical Support Representative

Concentrix
Jacksonville, FL
06.2023 - Current
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Maintained detailed records of customer interactions and transactions.
  • Conducted research into product-related issues, identified solutions, and provided accurate information to customers.

Manager

Manino Fashions & Design Menswear
Prattville, AL
05.2017 - Current
  • Processed transactions using a point-of-sale system.1
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.

Customer Service Specialist

Teleperformance USA
Salt Lake City, UT
07.2022 - 06.2023
  • Answered incoming customer inquiries regarding product and service information.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Performed data entry of customer orders into the company's order management system.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Consulted with customers to resolve service and billing issues.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

Caregiver, Special Needs

3 Folds Care
Montgomery, AL
11.2018 - 10.2022
  • Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
  • Monitored physical and emotional health of clients.
  • Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
  • Drove clients to doctors' appointments and social outings.
  • Contributed to case reviews of client status and progress.

Education

Associate of Science - HS Medical Administrative Assistant

Ultimate Medical Academy - Clearwater
Clearwater, FL
12-2024

High School Diploma -

James Madison High School
Norcross, GA
10-2020

Skills

  • Technical Support
  • Information Protection
  • Remote Support
  • Appointment Scheduling
  • MS Office Proficiency
  • Administrative Support Specialist
  • Data Entry
  • Effective Prioritization
  • Computer Skills
  • Call Metrics
  • Customer Service Excellence
  • Medical Terminology Knowledge
  • LiveChat Messaging
  • Problem Resolution
  • Project Management

Certification

  • (ADMH - NDP) Medication Assistance Certification 1-6

Timeline

Technical Support Representative

Concentrix
06.2023 - Current

Customer Service Specialist

Teleperformance USA
07.2022 - 06.2023

Caregiver, Special Needs

3 Folds Care
11.2018 - 10.2022

Manager

Manino Fashions & Design Menswear
05.2017 - Current

Associate of Science - HS Medical Administrative Assistant

Ultimate Medical Academy - Clearwater

High School Diploma -

James Madison High School

Similar Profiles

CREATE PROFILE
Recarzha Jackson