Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Recarzha Jackson
Open To Work

Recarzha Jackson

Millbrook,AL

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Certified Nursing AssistantPHARMACY HELP DESKSTUDENT EMT / EMR TRAINEECUSTOMER SERVICE REPRESENTATIVE – CALL CENTERHOME HEALTH AIDE

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Millbrook, AL, USMontgomery, ALWetumpka, ALPrattville, ALPike Road, AL
Open to relocation: Yes

Salary Range

$15/hr - $19/hr

Important To Me

Career advancementFlexible work hoursWork-life balanceHealthcare benefitsWork from home option4-day work weekPaid sick leave401k matchPaid time offTeam Building / Company RetreatsCompany CulturePersonal development programs

Summary

Customer service oriented professional with call center and vast healthcare industry experience in person and remote. Able to function as the primary interface between the patient and the provider and help manage with the flow of patients. Remain focused on managing priorities and ensuring patient confidentiality. Contribute to the smooth day-to-day operation of the office through teamwork and preparation. Able to prioritize workload and perform in fast-paced, high demand environments.

Pay close attention to detail to ensure accuracy and maintain compliant documentation. Communications Platforms - Slack, Zoom, Google Meet, and MS Teams. Microsoft Office Applications - Word, Excel, and PowerPoint | Type 43 WPM with 100% accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Prattville Health and Rehabilitation
Prattville, AL
10.2025 - 04.2026
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.

PHARMACY HELP DESK

Sagility Health
El Paso, TX
10.2024 - 09.2025
  • Receive incoming calls and email requests from members, pharmacies, and doctor offices regarding benefit and medication information.
  • Streamline pharmacy processes, enhance customer support, and optimize prescription management systems.
  • Collaborate with healthcare professionals to ensure accurate medication dispensing.
  • Obtain prior authorization, take refill requests, verify insurance information, and process prescription transfers.
  • Adhere to HIPAA guidelines and standard operating procedures, ensuring confidentiality and compliance in all pharmacy help desk operations.

STUDENT EMT / EMR TRAINEE

Haynes Ambulance
Montgomery, AL
08.2024 - 10.2024
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
  • Evaluated patient conditions rapidly to determine appropriate care protocols during emergencies.
  • Completed comprehensive training modules to gain proficiency in industry-specific software, contributing to more efficient project execution.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Documented detailed patient care reports, providing essential information for hospital staff and aiding in seamless care transitions.

CUSTOMER SERVICE REPRESENTATIVE – CALL CENTER

Teleperformance
Montgomery, AL
07.2022 - 08.2024
  • Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.
  • Identified customer needs, provided resolutions to problems, and followed established procedures.
  • Entered customer account data and communicated in a clear and concise manner.
  • Documented activity in customer accounts in an accurate manner and ensured confidentiality.

HOME HEALTH AIDE

Three Folds Care Inc.
Montgomery, AL
09.2019 - 02.2022
  • Provided in-home personal care services, and maintained a safe, secure, and healthy environment.
  • Assisted with activities of daily living – mobility, personal hygiene, and feeding.
  • Kept household clean and organized, ran errands, and prepared and served meals.
  • Documented services provided, patient condition, and changes in patient behavior.
  • Respected and safeguarded patient's privacy.

Education

Associate of Science Degree - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy
Clearwater, FL
01-2025

Diploma - Health Sciences – Medical Administrative Assistant

James Madison Highschool
Norcross, GA
01-2020

Skills

  • Direct Patient Care (Bathing, Feeding, Grooming & ADL Assistance)
  • Vital Signs Monitoring & Patient Observation
  • Patient Registration & Front Desk Support
  • Medical Billing, Coding & Insurance Verification
  • Electronic Health Records (EHR) & Medical Documentation
  • HIPAA Compliance & Patient Confidentiality
  • Medical Terminology & Anatomy Knowledge
  • Medicare, Medicaid & Third-Party Insurance Processing
  • Customer Service & Patient Communication
  • Emergency Response Knowledge (EMT Training Background)
  • CNA certification
  • Administrative support

Certification

  • American Heart Association, BLS, CPR, and AED
  • Haynes Ambulance, Emergency Medical Responder

Languages

English
Native or Bilingual

Timeline

Certified Nursing Assistant

Prattville Health and Rehabilitation
10.2025 - 04.2026

PHARMACY HELP DESK

Sagility Health
10.2024 - 09.2025

STUDENT EMT / EMR TRAINEE

Haynes Ambulance
08.2024 - 10.2024

CUSTOMER SERVICE REPRESENTATIVE – CALL CENTER

Teleperformance
07.2022 - 08.2024

HOME HEALTH AIDE

Three Folds Care Inc.
09.2019 - 02.2022

Associate of Science Degree - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy

Diploma - Health Sciences – Medical Administrative Assistant

James Madison Highschool

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